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Job summary

Main area
ENT
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (07.45-17.30 Mon-Fri)
Job ref
164-7133409
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
ENT Outpatients QMC
Town
Nottingham
Salary
£24,625 - £25,674 Per annum
Salary period
Yearly
Closing
24/04/2025 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Outpatient Administrator

NHS AfC: Band 3

Job overview

Working as part of the ENT outpatient team, the role will involve providing high quality admin and clerical support to our patients and clinical team. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service.

Main duties of the job

Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times

Distributing and opening in-coming mail timely and dealing with appropriately

Be responsible for incoming telephone queries. 

Oversee to ensure a smooth running of reception on a daily basis. 

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please see the attached Job Description for a complete overview of the responsibilities for this role as outpatient administrator.

Person specification

Training and Qualifications

Essential criteria
  • To be educated to ‘O’ level, GCSE or equivalent standard including English at Grade C
Desirable criteria
  • To possess 5 GCSE A-C passes including English and Maths or equivalent

Experience

Essential criteria
  • Experience of MS Office
  • Experience of working in an office environment
  • Understand the importance of confidentiality
Desirable criteria
  • Experience of working in an outpatient department
  • Experience using hospital IT systems e.g. Careflow PAS

Communication and Relationship skills

Essential criteria
  • Excellent communication skills with the ability to communicate with staff and the public at all levels
  • Ability to work as part of a team and quickly adapt to changing situations

Analytical and Judgement skills

Essential criteria
  • Able to use judgement to make decisions in order to solve problems/enquiries
  • Uses own initiative
Desirable criteria
  • Works with standard procedures
  • Works in line with organisational goals and objectives

Planning and Organisational skills

Essential criteria
  • Demonstrates an ability to organise own work schedule
  • Consistently works to high standards
Desirable criteria
  • Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice

Physical skills

Essential criteria
  • Frequent use of VDU equipment
  • Uses own equipment responsibly
Desirable criteria
  • Able to move case notes of various weights from different heights using regulation stools/ladders

Other requirements

Essential criteria
  • Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Rainbow badgeadded for NUH

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Shareen Gordon
Job title
Deputy Service Manager
Email address
[email protected]
Telephone number
01159249924
Additional information

ext 85503

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