Job vacancy: CHS Administrative Assistant, Provide CIC, Colchester, Essex

Job summary

Main area

Administration

Grade

Band 2

Contract

Fixed term: 12 months (Monday to Friday | 9am - 5pm)

Hours

Full time
Part time

37.5 hours per week (Monday to Friday | 9am - 5pm)

Job ref

828-PROVIDE3487

Employer: Provide CIC
Employer type: NHS
Site: Provide HQ
Town: Colchester, Essex
Salary: £24,169 per annum
Salary period: Yearly
Closing: 21/04/2025 23:59

CHS Administrative Assistant

Band 2

Detailed job description and main responsibilities

MAIN DUTIES & RESPONSIBILITIES

· To provide administrative support to the Community Home Support Team.

· Registration and accurate entry of client data onto SystmOne.

· Dealing with emails and telephone enquiries in a prompt and professional manner and escalate those which require input from other colleagues

· Supporting with administrative duties on all additional projects requested of the Community Home Support Team.

· Regular use of word, excel and service systems.

· Attend team meetings and events for the Community Home Support Service.

· Liaison with internal and external parties via emails, telephone and face to face.

· Maintain and input accurate data.

· Working as an effective member of the team to deliver the service which includes Key Performance Indicators

· Work independently and as part of a team to ensure timescales are met

· Any other function commensurate with competencies and job role, ensuring they are working within the Provide policies and procedures.

Person specification

Qualifications

Essential criteria

GCSE’s or equivalent qualifications, or equivalent work experience.

Knowledge

Essential criteria

Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
Work related experience
Experience of working within a team and providing support to more than one person
Knowledge and understanding of confidentiality and of working with sensitive information

Desirable criteria

Experience of working in health/social care setting
Experience of working with SystmOne

Skills

Essential criteria

Excellent interpersonal and communication skills, oral, verbal, written and electronic
Customer services skills
Competent typing skills
Competent use of Microsoft Office – e.g. Word, Excel and Outlook.
Ability to plan and prioritise own workload.
Appropriate escalation of queries and concerns to the relevant member of staff
Ability to work under pressure and prioritise workload between urgent and routine tasks.
Discretion and sensitivity when dealing with confidential information. Ability resolve queries etc competently and to escalate to team leader when necessary.
Demonstrate problem solving ability to work on own initiative within the framework of standard processes / procedures

Circumstances

Essential criteria

The post holder may be required to travel to training events, meetings or to carry out duties of role.
In line with the organisations agile working strategy, there may be requirements to work in spaces other than the listed base including from home.

FURTHER INFORMATION:

How will we contact you?

All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
If you wish to contact the Recruitment Team, please do this via [email protected]
If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [email protected].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant:

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.