Job overview

This role is to work in our third line support team providing escalation support and maintenance on our network and load balancing environments. The applicant will be experienced in network technology including but not limited to routing and switching, wireless and firewall security. They will support existing staff with any escalation support working both directly with end users and supporting ICT colleagues, as well as performing routine maintenance and monitoring the environments.

A full UK driving license is essential for this role. Please note that an international driving license is not accepted.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

1. Undertake, in conjunction with the Senior Technical Services Manager, the development, planning, implementation and support of standard network systems.
2. Ensure that corporate network systems are supported effectively, including routine housekeeping, e.g. Monitoring Network estate using Solarwinds, DNA Spaces and Cisco Catalyst Centre
3. Undertake acceptance testing, installation, commissioning, software loading and configuration. Troubleshooting ICT equipment, such as Servers connections and Network components, ensuring such ICT equipment conforms to the appropriate safety standards.
4. As part of the network team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices.
5. Utilising resources effectively and efficiently to achieve a quality service for the organisation.
6. Support and supervise more junior ICT members in the execution of their job role.
7. Be conversant with the principles, configuration and use of the Trust’s standard computer operating systems, such as Microsoft Windows technologies.
8. Undertake advanced problem determination and resolution on ICT equipment and services, and liaise with ICT staff, in particular the Technical Leads, and other parties as necessary to rectify such faults.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.