Job overview

Do you have good communication skills, a keen eye for detail, are motivational and are interested in a role that can make a difference, we are looking for Academy and Quality Coaches.

This is an exciting opportunity to support your colleague careers within the NHSBSA and to give them the best tool to make their careers a success. You will do this by leading academies, identify coaching needs and supporting at times on a 121 basis.  This is a very rewarding role and a role that is growing, we are now supporting and developing colleagues across Citizen Services.

You will be based out of either Newcastle or Fleetwood, with occasional travel between the two locations. The role is based on hybrid working, which requires working remotely from home as well as from the office when needed.

What do we offer?

•    Hybrid working – offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.
•    27 days leave (increasing with length of service) plus 8 bank holidays.
•    Opportunities for development
•    Active wellbeing and inclusion networks
•    Excellent pension
•    Various salary sacrifice schemes
•    Employee Assistance programme, offering free 24/7 support for you and your loved ones
•    Access to a wide range of benefits and high street and online discounts

Main duties of the job

You will be able to demonstrate these essential skills and knowledge:

• Relevant in-depth subject expertise / sharing knowledge
• Ability to adapt to/ analyse and interpret data from different systems
• Ability to analyse information
• PC literate, especially with Microsoft Word and Excel
• Excellent and versatile communication skills
• Being comfortable using various communications tools like Microsoft Teams
• Excellent organisational abilities with close attention to detail
• An enthusiastic motivator, with patience and tact in abundance
• Committed to work as part of a team, demonstrating a flexible approach
• Able to work in partnership and develop the trust, respect and co-operation of colleagues
• Demonstrate an active commitment to the goals and values of the organisation
• Significant experience of providing information, advice or support to people individually or in a group setting
• Experience of coaching and mentoring
• Experience of providing feedback

Working for our organisation

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.