Job summary
- Main area
- Pharmacy
- Grade
- QF0A-10
- Contract
- Permanent
- Hours
- Part time - 16 hours per week (Monday to Friday)
- Job ref
- 297-QEF-7047631
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £23511 pro rata
- Closing
- 17/04/2025 23:59
Employer heading
Pharmacy Counter Assistant
QF0A-10
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
To undertake the duties of a Pharmacy Counter Assistant and contribute to the Pharmacy Service provided by the QE Facilities Out Patient Pharmacy, Gateshead Health NHS Foundation Trust.
Main duties of the job
- Work as part of the pharmacy team to deliver a professional, high quality, patient focused service from the QE Facilities Out-Patient Pharmacy.
- Be qualified and demonstrate competency when providing advice to the public and in making appropriate recommendations when selling ‘Over the Counter’ medicines.
- Ensure a high level of patient confidentiality as all times
- Understand the legal and professional obligations required on the counter of a GPhC registered Pharmacy.
- Undertake and support the development of the Pharmacy counter duties as described in the Pharmacy Standard Operating Procedures (SOP).
- Undertake appropriate training and demonstrate competency in the use of the counter cash drawer and processing cash and card payments.
- Undertake appropriate training and demonstrate competency in the use of the ASCRIBE Pharmacy Support System for ordering Pharmacy counter lines.
- Participate in the required stock taking procedures and report any stock discrepancies to the appropriate person.
- Maintain and develop personal knowledge and skills
- Maintain a clean and tidy environment in line with a ‘safer care’ Pharmacy policy.
- Be aware of the QEF Pharmacy Key Performance Indicator (KPI) targets and current results.
- Achieve objectives agreed at appraisal/individual performance review with line manager.
- Work with line manager to identify individual training needs and establish a Personal Development Plan.
Working for our organisation
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
Detailed job description and main responsibilities
- Ability to carry out the receipt of Gateshead Health NHS Foundation Trust Out-Patient prescriptions.
- Be competent in providing advice to the public and in make appropriate recommendations when selling ‘Over the Counter’ medicines.
- Understand individual role and responsibilities and know when to refer queries to the dispensary team, Supervisor or Responsible Pharmacist.
Understand the principle of ‘Safer care’ in the dispensary and work within a ‘just culture’ environment for error reporting and learning from previous incidents.
Person specification
Knowledge
Essential criteria
- Knowledge of the Laws, Guidelines and Standards relating to the sale and supply of medicines from a GPhC registered Pharmacy
- Demonstrate excellent communication skills. Ability to explain clearly and listen to members of the public and other healthcare professionals
- Demonstrate excellent Customer skills
- Demonstrate an appropriate level of IT skills
- Demonstrate appropriate level of organisational skills
Experience
Essential criteria
- Pharmacy Counter Assistant experience in Hospital Pharmacy or Community Pharmacy
Qualifications
Essential criteria
- Have an MCA or HCA NVQ Level 2 in Pharmacy Services
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Alice Aitken
- Job title
- Pharmacy Manager
- Email address
- [email protected]
- Telephone number
- 0191 445 5374
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