Job overview

Voluntary Services Administrator

The Voluntary Services Administrator plays a key role in supporting and coordinating volunteering activity across Frimley Health NHS Foundation Trust. Working closely with the Voluntary Services Team, the post holder will ensure that all volunteering services comply with legislative and statutory requirements, as well as Trust policies and procedures.

Key responsibilities include:

Collaborating with volunteers, staff, and departments to ensure a positive and meaningful volunteer experience that contributes to improving patient care and experience.

Assisting with the recruitment, onboarding, and retention of volunteers across all Trust sites.

Supporting and attending Volunteer Information and Recruitment events, which may occasionally take place during evenings or weekends.

Matching volunteers’ skills, interests, and availability with suitable roles, and providing guidance to help new volunteers settle into their positions.

Coordinating and producing monthly volunteer rosters across multiple sites.

Maintaining flexibility to work across Trust locations, with a base at Wexham Park Hospital and regular travel to Frimley Park and other sites as required.

Performing additional duties as requested by the Voluntary Services Manager to support the effective operation of the service.

Main duties of the job

Promote and develop the use of volunteers throughout the Trust including internal presentations and engaging with key stakeholders across the Trust. 

Assist the Voluntary Services Manager in planning, facilitating, and attending volunteer recruitment events.

Manage the recruitment process and negotiate placement of volunteers, supporting them as they settle into their roles

Plan and deliver Trust Volunteer Information events and Volunteer

Recruitment events, these may include the occasional weekend or evening

Provide ongoing support to volunteers and arrange access to appropriate training as needed

To monitor and respond to the Trust volunteers email account

Maintain and update our electronic database of volunteers (Salesforce)

Work with the Patient Experience manager with the overall aim of improving the Patient Experience within the Trust by the recruitment and retention of volunteers who will gather information from patients and former patients.

Promote and develop the use of volunteers within the sphere of Patient Experience

Assist with production of a monthly roster for volunteers to come to the Trust and gather information regarding Patient Experience. 

This role will be based at Frimley Park Hospital, however the post holder will be expected to travel to other sites within the Trust on a regular basis
 Any other duties, which may be requested by the manager, to facilitate the smooth running of the service

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo