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Job summary

Main area
Communications
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
326-7025864-AW
Employer
Surrey and Sussex Healthcare NHS Trust
Employer type
NHS
Site
East Surrey Hospital
Town
Redhill
Salary
£37,338 - £44,962 per annum plus high cost allowances
Salary period
Yearly
Closing
25/03/2025 23:59
Interview date
07/04/2025

Employer heading

Surrey and Sussex Healthcare NHS Trust logo

Digital Communications Manager

NHS AfC: Band 6

 

We want to give you the best possible experience in the next stage of your career.

We always strive to be the best place to work and to be cared for.

  • We have been named the 2021 Acute NHS Trust of the Year, in the annual Health Service (HSJ) Journal Awards for our clear ambition and vision and a significant improvement journey over a number of years’. 
  • The Trust is 6th highest rated Trust in the South East and was still in the top 25% nationally for recommended places to work. 
  • We are rated Outstanding by the Care Quality Commission and when asked whether the care of patients is the organisation’s top priority our staff rank us the best in the country among comparable acute trusts.
  • We pride ourselves on supporting you to thrive in your existing role and to develop your career with us. So with us you’ll get loads of benefits, great training and development opportunities, flexibility and a real community feel.

Benefits to working with us

  • Great training and education, including preceptorship and CPD (up to £1,000 individual CPD funding available for nurses, midwives and AHPs).
  • Our location: you can access beautiful countryside, historic towns and villages and bustling city life all nearby. With good schools, nature reserves and cultural attractions on our doorstep, and both London and Brighton easily accessible too, there’s something for everyone nearby.
  • At least 35 days leave (inclusive of bank holidays).
  • NHS pension scheme.
  • A huge range of Health Service Discounts at hundreds of big brands. from holidays to gadgets and restaurants to retail.
  • On-site nursery.
  • On-site Boots and WHSmith shops.
  • An Amazon locker and an InPost locker on site.
  • Restaurant facilities.
  • Full educational library services.
  • Excellent rail and bus links.
  • The local bus operator offer all new staff one month’s free travel to East Surrey Hospital when they first join.
  • Lockable storage for cycles.

About us

  • We are a major local employer, with a diverse workforce of c5,000 providing healthcare services to a growing population of around 535,000.
  • We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill.
  • We offer a full range of acute and complex services at East Surrey Hospital in Redhill, where we are the nearest trauma unit to Gatwick Airport.
  • We provide a range of outpatient, diagnostic and less complex planned services at The Earlswood Centre, Caterham Dene Hospital and Oxted Health Centre in Surrey, and at Crawley and Horsham Hospitals in West Sussex.

The Trust is committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of benefits including, flexible working arrangements, staff engagement networks,  facilities and services to support staff well being.

 

Job overview

The Trust communications department plays a key role in managing the reputation of the organisation. It leads on campaigns; media relations; operational and corporate communications and engagement with staff; digital and social media content; communications with external stakeholders; corporate publications; and events. 

The team is looking for a creative digital communications manager with has a proven track record of creating great content for online audiences across websites, intranet and social media to join its’ busy team. We're looking for someone who is adept at using content management systems, has filming and editing experience with an excellent eye for detail and lots of creativity to help our content and digital strategies stand out from the crowd. 

The ideal candidate will be a team player who knows how to prioritise a busy workload, use their initiative, and deal diplomatically with a wide range of stakeholders. They will be confident with leading on communications projects and plans, and problem solving any issues that might arise.

As the role is part of the Trust’s comms on-call rota, the post-holder should also have some media experience to support the wider team as necessary. The rota is evenly split among team members and in line with NHS Agenda for Change guidance this duty will come with a salary uplift. 

Main duties of the job

To act as the Trust’s digital communications specialist, providing expert advice on all aspects of digital communications.

Develop and implement a digital communications plan which supports the overarching communications strategy for the Trust and its objectives and priorities and:

•    Create, develop and manage content for the Trust’s website and intranet
•    Lead on the development of creative and engaging communications plans as necessary
•    Lead on the development of video communication materials for use in campaigns, on the Trust’s website and Intranet
•    Project manage the development and design of existing and future internal and external websites
•    Advise and train relevant staff members in developing and uploading content for their own areas
•    Co-ordinate web updates across departments
•    Create engaging online content
•    Track and report onsite metrics
•    Monitor and manage social media presence
•    Lead on Trust photography and the live-streaming of any Trust-wide events
•    Ensure that all digital communications is developed in-line with the corporate brand guidelines
•    Create graphics and other bespoke design elements for internal and external marketing materials
•    Create and update public-facing digital information screens and staff- facing screensavers

Working for our organisation

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as ‘Outstanding’ and we are one of the best performing Trusts in England:

  • Winners of Health Service Journal Acute Trust of the year award 2021
  • National Patient Safety Awards winner and strive to be a beacon for safety in all that we do
  • We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment

Detailed job description and main responsibilities

For further information, regarding the role please see the attached trust job description and person specification for a full list of duties and responsibilities.

 

Person specification

Criteria

Essential criteria
  • Evidence of a good standard of written English appropriate to the role
  • A complete and accurate application
  • Suitability for role evidenced in supporting statement
  • Evidence of essential experience for role
  • Meet the essential education/qualifications required for the role
  • Hold the necessary mandatory professional/clinical registration
  • Evidence of the Trust values and behaviours
  • Evidence of any other essential criteria outlined in the person specification

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingHSJ Acute or Specialist Trust of the yearStep into health

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Asha Brophy
Job title
Head of Communications
Email address
[email protected]
Telephone number
01737768511
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