Detailed job description and main responsibilities

Key Responsibilities:

• Ensure an optimised patient experience through efficient service delivery.
• Lead on achieving inpatient and outpatient waiting list targets.
• Support service improvement plans aligned with national and Trust priorities.
• Improve clinic booking and theatre utilisation, ensuring best use of resources.
• Work with booking teams to manage outpatient waiting times effectively.
• Implement and monitor KPIs related to service performance.
• Manage consultant timetables, outpatient templates, and theatre sessions.
• Support the implementation of ‘one-stop shop’ patient pathways and enhanced triage via e-RS.
• Ensure compliance with infection control and prevention practices.
• Deputise for senior managers as required.

Service Development & Delivery:

• Review and manage consultant clinic templates for full utilisation.
• Support service transformation with Integrated Care Systems (ICS) and MSK services.
• Work with clinicians to explore innovative service models such as virtual clinics.
• Review follow-up services and recommend improvements.

Financial & Resource Management:

• Support budget tracking and variance reporting.
• Ensure income is correctly assigned and track financial performance.
• Implement control measures for financial sustainability.

Human Resource Management:

• Manage administrative and support staff within the service.
• Lead on recruitment, training, and appraisal of staff.
• Monitor and manage staff absence rates.
• Ensure adherence to Trust policies and procedures.

General Management:

• Maintain effective administrative processes to optimise patient access.
• Ensure clear communication of business processes to relevant staff.
• Support access target delivery by managing consultant leave and capacity.
• Investigate patient complaints, analyse root causes, and recommend improvements.

What We’re Looking For:

• Strong leadership and management experience in healthcare.
• Experience in service improvement and patient pathway management.
• Excellent problem-solving, communication, and organisational skills.
• Ability to work collaboratively with multi-disciplinary teams.
• A proactive approach to delivering high-quality patient care.