Job overview

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for a fixed term Medical and Clinical Administrator to join our BeeU Mental Health Team situated in The Telford Langley School, Telford. The BeeU Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire, Telford and Wrekin. 

The post holder will be working as part of a team along with other Medical and Clinical Administrators and Administrative Assistants.  The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the clinical teams.

We are looking for someone that can identify with the following skills:

• Enthusiasm to provide a high-quality administrative service.
• Strong computer and keyboard skills in particular Word and Outlook.
• Attention to detail.
• Good grammar and written skills.
• Honesty, integrity and commitment.
• Quick thinking as priorities can change and flexibility to meet service need with a passion for quality.
• Strong and confident customer service skills.
• Team player.
• Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GP’s.

Main duties of the job

The fixed term Medical & Clinical Administrator role is 30 hours per week (4 days), supporting the BeeU Mental Health/ND Pathway Team(s) for 8 months. Our Administrators are an integral part of our Admin Team, and clinical teams rely on us to provide an efficient, effective service to support them in delivering the very best care to our patients. The offices are busy, and the role is challenging but it is also rewarding. 

What will the role entail?

·        Administration work for Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals.

·        Type a range of documents including emailed requests, copy typing, and audio transcription generated by the teams.

·        Diary/clinic management and daily operational tasks to support the Consultant Psychiatrist/Clinical Leads - scheduling appointments, supervisions etc.

·        Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).

·        Manage and deal with calls from families, carers, and other professionals.

·        Confidently handling complex queries of a challenging/sensitive nature.

·        Concise and accurate message taking.

·        Using own initiative to proactively resolve problems.

·        Minute taking.

·        Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.

·        Prioritise own workload and meet deadlines in order to meet the requirements of the post.

Working for our organisation

Working for your organisation

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by: 

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
• And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.