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Job summary

Main area
Ophthalmology
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
190-0074-GAC
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Hallamshire Hospital
Town
Sheffield
Salary
£23,615 pa/pro rata for part time staff
Salary period
Yearly
Closing
06/04/2025 23:59
Interview date
15/04/2025

Employer heading

Sheffield Teaching Hospitals NHS Foundation Trust logo

Administrative Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

We are seeking a dedicated and motivated Clerical Officer to join our dynamic Ophthalmology Department. This is an exciting opportunity for individuals with experience in reception and administration to become an integral part of our team. 

The ideal candidate will bring a flexible and adaptable approach to their work, as the role may involve a variety of tasks to support the smooth operation of our department. While previous experience in a hospital or healthcare environment is desirable, it is not essential, as full training and support will be provided to the right candidate.

This position offers the chance to work in a fast-paced and rewarding setting, where you will play a key role in ensuring the efficient delivery of surgical services within the Ophthalmology  Department If you are a proactive individual with strong organisational skills, a positive attitude, and a commitment to providing excellent administrative support, we would love to hear from you.

Main duties of the job

This is a vital role within our Ophthalmology Department, playing a key part in the delivery of high-quality patient care by managing the patient pathway and providing essential support to our wider team. Our roles are diverse, fast-paced, and rewarding, offering the opportunity to make a real difference to patient outcomes. Your day-to-day responsibilities will include:

Receive and process all requests for surgery.

Coordinate patient surgical appointment offering choice of dates, times, and confirming all details, including special requirements (e.g., transport, interpreters).

Maintain accurate patient records, ensuring demographic details are up-to-date and all interactions are recorded in relevant IT systems 

Uphold patient confidentiality and comply with all Sheffield Teaching Hospitals policies, procedures, and guidelines, including mandatory training requirements.

Working for our organisation

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we'll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

The successful candidate will join a friendly, supportive, and collaborative team that values the contributions of all staff. We offer excellent training and development opportunities to help you grow in your role and advance your career within the NHS.

If you are enthusiastic about making a difference in patient care and would like to discuss this exciting opportunity further, please do not hesitate to get in touch. We look forward to hearing from you.

Detailed job description and main responsibilities

Please see attached job description and person specification for a detailed description of this roles main responsibilities.

Person specification

Education & Qualifications

Essential criteria
  • GCSE at Grade C / 4 in English & Maths or equivalent
Desirable criteria
  • NVQ Level II in Business Administration / Customer Services / IT

Experience

Essential criteria
  • Experience of working in an office environment
  • Experience of working in a public facing role
Desirable criteria
  • Relevant experience within the NHS

Further training

Essential criteria
  • Experience of using information and / or customer service systems
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word
Desirable criteria
  • Previous experience of trust systems (ORMIS / Lorenzo or equivalent)

Skills

Essential criteria
  • Understanding of data protection issues and GDPR

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Stonewall Gold 2022Step into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Amanda Peat
Job title
Assistant Service Manager
Email address
[email protected]
Telephone number
0114 2713242
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