Job overview

Permanent | Full-time or Part-time considered

We are looking for someone to join our Patient Access Team, where you will help support our patients and their families with attending outpatient appointments. The Patient Access Team is new, with the potential to expand and become an essential part of the outpatient department.

You will contact families, ensuring appointment attendance, coordinating additional support like transport, and maintaining a professional clerical service. You will also ensure appointments are scheduled according to the Trust’s standards, meeting set goals, and providing support during colleague absences.

About You

• Educated to GCSE standard, or equivalent experience

• Have admin or reception experience gained in a public-facing environment.

• Be competent with IT and keyboard skills.

• Able manage a busy workload and prioritise tasks

• Align with Trust values

You will be part of a supportive and growing team in a meaningful role at Sheffield Children's. If you want to make a difference, we’d love to hear from you!

Main duties of the job

Reporting into the Outpatient Supervisor, your responsibilities will include:

• Contact families to discuss and confirm upcoming appointments.

• Provide support to patients and families, ensuring they can attend outpatient appointments.

• Coordinate and arrange additional support, including transport for patients.

• Contribute to the efficient delivery of clerical services for Outpatient Clinics, assisting patients, families, and colleagues.

• Ensure appointments are scheduled following the Trust’s outpatient waiting time standards and Patient Access Policy.

• Meet required quality and quantity standards, achieving Trust and departmental KPIs and deadlines.

• Offer coverage for colleagues during absences to maintain service continuity.

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

1. Outstanding Patient Care
2. Brilliant Place to work
3. Leaders in Children’s Health

We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.