Job summary
- Main area
- Community
- Grade
- Band 2
- Contract
- Permanent: To cover 19 hours per week between the hours of 08.30am to 5pm, Monday to Friday. No home working.
- Hours
- Part time - 19 hours per week (To cover between Monday to Friday)
- Job ref
- 070-AC036-0425
- Employer
- Powys Teaching Health Board
- Employer type
- NHS
- Site
- Powys Teaching Health Board Spa Road Building
- Town
- Llandrindod Wells
- Salary
- £23,970 per annum pro rata
- Salary period
- Yearly
- Closing
- 27/04/2025 23:59
Employer heading
Administration Assistant - Community Nursing
Band 2
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Job overview
The Administration Assistant will provide a comprehensive front
desk/administrative support service to the department.
This will include;
• Acting as a first point of contact for the department.
• Answering telephone calls, taking messages accurately.
• Dealing with routine and specialist enquiries in a pleasant and helpful
manner, communicating relevant information to the relevant
departments/person, referring to others as appropriate.
• Photocopying and word processing documents, letters, emails, minutes
and reports when required.
• Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.
This role is office based. There are no options for home working.
Main duties of the job
Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication.
This will include;
• Provide and receive routine information from staff members, patients and
other external agencies. There will be circumstances where the caller is
anxious, the post holder will use tact, reassurance skills and diplomacy.
• Collect, open and acknowledge post and emails within specified
timescales.
• Accurately record messages and forward timely to the relevant person.
• Respond to and resolve day to day problems that arise within the
department, and also respond to queries escalating where necessary.
• To respond to and communicate confidential patient information to other
departments, outside agencies, patients and carers to facilitate care and
support the clinical teams. Handle confidential information with
discretion and in accordance with data protection requirements.
• To take minutes/action notes of ad hoc meetings as and when required.
• Work undertaken will be reviewed at agreed intervals.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or literacy/numeracy at level 1 or equivalent
- RSA/OCR 11 qualification or equivalent demonstrable skills
Desirable criteria
- NVQ Business Administration level 2
- Knowledge of data protection protection act
Experience
Essential criteria
- Experience producing correspondence, use of IT software
- Experience customer service and office practices and new processes
Desirable criteria
- Previous experience in office
aptitudes and abilities
Essential criteria
- Can work with team and as individual
- Good communication, positive attitude and able to manage challenging conversations in polite manner
Desirable criteria
- Speak welsh
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Sarah Miles
- Job title
- Interim District Nurse Team leader
- Email address
- [email protected]
- Telephone number
- 01597 828765
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