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The post holder will be responsible for providing secretarial support within the psychological therapies service. You will also be involved with providing support and ensuring the best patient experience throughout the pathway journey. They will do this by the timely and accurate provision of all communication and administrative duties. You will be expected to be involved in,  and contribute/minute take to, team meetings, for example, business and MDT clinical meetings to offer administrative support. The post holder will also take calls directly from patients, GP's and other outside services.

Excellent communication skills are essential within this role.  This will involve daily contact with patients and exchange of confidential, sensitive information between staff, patients, carers and internal/external agencies, using tact, diplomacy and respect in a form that is appropriate to them and the situation, and constructively manages barriers to effect communication.

Maintain a position of integrity at all times whilst appreciating the need for a high level of confidentiality when dealing with patient/carer information and issues appertaining to this post, in line with Caldicott principles, the Data Protection Act and any new legislation arising in the future. Communicating in a manner and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures.

Typing/Word processing qualification to RSA/OCR III standard or equivalent level of experience 

Experience of audio-typing.

Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 3 or proven practical experience

Be proficient in the use of IT systems including Microsoft Office – Excel, Outlook, Word, Database & internal systems including Patient and staff Information systems

Good general education including English Language and Maths to GCSE or equivalent

Accurate minute taking skills

Ability to meet deadlines

Ability to work on own initiative

Excellent organisational skills

Team player

Understanding of data protection and maintaining strict confidentiality

Excellent communication skills

Experience of working in a customer-facing role

Experience of working in a busy environment

Please note that this post does not meet the pay level required for a Skilled worker visa.

Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa