Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- 12 months (Fixed Term Contract)
- Hours
- Part time - 30 hours per week
- Job ref
- 186-370-25-MH
- Employer
- Nottinghamshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Queens Medical Centre
- Town
- Nottingham
- Salary
- £23,615 per annum (pro rata for part time)
- Salary period
- Yearly
- Closing
- 10/04/2025 23:59
Employer heading
Receptionist / Outpatients Officer
Band 2
Job overview
We have an exciting opportunity for a Receptionist within Liaison Psychiatry based at Queens Medical Centre, Nottingham. The post holder will provide a high level, efficient, comprehensive, and confidential admin support service to the Liaison Psychiatry Team within Older People Care Unit in Nottinghamshire. The role requires an individual who has a flexible approach to work and the ability to prioritise. This will include maintaining patient related records/databases, making appointments, and meeting and greeting patients.
Main duties of the job
To work within the Outpatients Department at Queens Medical Centre supporting patients attending their appointments. You will be expected to work as part of an administrative team supporting the full MDT.
To undertake office duties including diary management and message management, opening and distributing mail, operation of patient information systems, dealing with telephone calls and enquiries, production of documents, typing and photocopying, collating of documents and electronic filing as well as general administration support services.
Working for our organisation
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Detailed job description and main responsibilities
Efficient reception / customer service expertise. Efficient secretarial and admin support, diary management, message management, opening and distributing of mail, dealing with telephone calls and enquires, production of documents, photocopying, collating of documents and electronic filing.
Please note this post does not meet skill level required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above, however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevant skill and pay criteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)
Person specification
Qualifications
Essential criteria
- NVQ 2 level in Business Administration or working towards
Desirable criteria
- ECDL, Medical Terminology,
- Audio typing
Training
Essential criteria
- Microsoft Office i.e Database, Excel, Word, PowerPoint
Desirable criteria
- Minute taking
Experience
Essential criteria
- Scheduling/ Diary Management
- Experience of working in a customer-facing role
- Previous experience of working in an office environment
- Ability to work as an effective team member.
Desirable criteria
- Experience of working within the NHS
- Knowledge of Patient Information Systems
- Minute Taking
Knowledge
Essential criteria
- Computer literacy including word, excel, outlook, database
Desirable criteria
- Maintain electronic records/information on computer
Skills
Essential criteria
- Excellent interpersonal/communication skills, including excellent written and oral skills.
- Excellent telephone manner
- Good interpersonal skills
- Typing skills
Contractual Requirements
Essential criteria
- Ability to travel between venues
- Requirement to complete Mandatory Training
Values and Behaviours
Essential criteria
- All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity, and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ellie Gorman
- Job title
- Admin Support Manager
- Email address
- [email protected]
- Telephone number
- 07464510379
If you have problems applying, contact
- Address
-
Duncan Macmillan House
Porchester Road
Mapperley
Nottingham
Nottinghamshire
NG3 6AA
- Telephone
- 0115 667 0364 - Corporate/Mental Health Services
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