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Job summary

Main area
ENT
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
164-7074910-A
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
QMC
Town
Nottingham
Salary
£23,615 Per annum
Salary period
Yearly
Closing
04/04/2025 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Clinic Receptionist

Band 2

Job overview

This is an exciting opportunity within Outpatient Services, ENT QMC working hours are Monday to Friday between 07.45- 17.30, You will have excellent customer service skills and be committed to providing a first class service.

 

Please note, the vacancy may be closed early if a suitable number of applications have been received.

 

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS . 

 

 

Main duties of the job

Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Medway PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! 

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Training & Qualifications

Essential criteria
  • To be educated to ‘O’ level, GCSE or equivalent
  • Experience of Microsoft packages
Desirable criteria
  • To possess 5 GCSE A-C passes including English and Maths or equivalent

Experience

Essential criteria
  • Proven general office experience
  • Customer Service Skills
  • Experience of Team Working
Desirable criteria
  • Knowledge of clinic reception work
  • Knowledge of hospital IT systems, e.g. Medway PAS, Notis
  • 18 week RTT knowledge and experience
  • Sound knowledge of the layout of both City and QMC Campuses

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Rainbow badgeadded for NUH

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
shareen gordon
Job title
Deputy service manager
Email address
[email protected]
Additional information

0115 9249924 ext 85503

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