Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 246-CEN6972679-A
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- 80 St Stephens Road
- Town
- Norwich
- Salary
- £24,071 - £25,674 Gross per annum/pro rata
- Salary period
- Yearly
- Closing
- 15/04/2025 08:00
- Interview date
- 23/04/2025
Employer heading

Management Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
YOUR APPLICATION
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
Are you looking for an administrative based role in the centre of Norwich? Our friendly, fast-paced team have an exciting opportunity for a Management Support administrator to join the existing team…
Our Child Family and Young Persons Service is based at 80 St Stephen’s Road, in the centre of Norwich and is on all the main public transport routes, with public car parks nearby too. This is a permanent position and we’re looking for someone to work on a part-time basis.
Our dedicated service supports young people between the ages of 14-25 and in this post you’ll be providing admin support to the wider team in order for them to be able to provide an efficient service to our service users. . Our service offers a welcoming and supportive environment and
when you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use.
If you’re a proactive, organised administrator with a can-do attitude – we would love to hear from you!
Main duties of the job
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.
Training will be given, however previous administration experience is essential.
You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.
Duties include but are not limited to:
- Minute taking
- Ordering
- Recruitment / Interview support
- Annual leave / sickness reporting
- Logging of supervisions / appraisals
We can offer a welcoming, friendly and supportive environment that provides a responsive administration service to the wider team.
Working for our organisation
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.
Benefits
Benefits included with this role are:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Detailed job description and main responsibilities
Please see attached job description and full person specification. For more information please contact us.
Qualifications
Essential criteria
· NVQ Level 3 Business Administration or equivalent or willing to work towards
· Pitman/RSA III Typing / Word processing or equivalent experience
· Secretarial experience at intermediate level
Desirable criteria
· Knowledge of Trust electronic record system
Knowledge
Essential criteria
· Working knowledge of Microsoft packages or equivalent.
· Maintaining administrative / secretarial systems.
Desirable criteria
· Knowledge of NHS policy / procedures
Other
Essential criteria
· Able to work proactively, on own initiative with minimal supervision.
· Able to work as part of a team.
· Able to work flexibly to meet service needs.
· Able to work to strict deadlines and able to prioritise own workload
*Previous applicants need not reply*
Person specification
Qualifications
Essential criteria
- NVQ Level 3 Business Administration or equivalent or willing to work towards
- Secretarial experience at intermediate level
- Pitmans/RSA III Typing / Word Processing or equivalent experience
Desirable criteria
- Knowledge of patient recording system
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of NHS policy / procedures
- Establishing / reviewing administrative systems
Other
Essential criteria
- Able to work proactively, on own initiative with minimal supervision
- Able to work as part of a team
- Able to work flexibly to meet service needs
- Able to work to strict deadlines and able to prioritise own workload
Documents to download
Further details / informal visits contact
- Name
- Fiona Clark
- Job title
- Senior Management Support Administrator
- Email address
- [email protected]
- Telephone number
- 01603 974767
- Additional information
List jobs with Norfolk and Suffolk NHS Foundation Trust in Administrative Services or all sectors