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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
  • Part time
  • Flexible working
22.5 hours per week (Wednesday to Friday, office based)
Job ref
246-CEN6972679-A
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
80 St Stephens Road
Town
Norwich
Salary
£24,071 - £25,674 Gross per annum/pro rata
Salary period
Yearly
Closing
15/04/2025 08:00
Interview date
23/04/2025

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Management Support Team Administrator

Band 3

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

Are you looking for an administrative based role in the centre of Norwich? Our friendly, fast-paced team have an exciting opportunity for a Management Support administrator to join the existing team…


Our Child Family and Young Persons Service is based at 80 St Stephen’s Road, in the centre of Norwich and is on all the main public transport routes, with public car parks nearby too. This is a permanent position and we’re looking for someone to work on a part-time basis.


Our dedicated service supports young people between the ages of 14-25 and in this post you’ll be providing admin support to the wider team in order for them to be able to provide an efficient service to our service users. . Our service offers a welcoming and supportive environment and
when you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use.


If you’re a proactive, organised administrator with a can-do attitude – we would love to hear from you!

Main duties of the job

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.

Training will be given, however previous administration experience is essential.

You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.

 

Duties include but are not limited to:

  • Minute taking
  • Ordering
  • Recruitment / Interview support
  • Annual leave / sickness reporting
  • Logging of supervisions / appraisals

 

We can offer a welcoming, friendly and supportive environment that provides a responsive administration service to the wider team.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

Benefits

Benefits included with this role are:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Detailed job description and main responsibilities

Please see attached job description and full person specification.  For more information please contact us.

Qualifications

Essential criteria

·         NVQ Level 3 Business Administration or equivalent or willing to work towards

·         Pitman/RSA III Typing / Word processing or equivalent experience

·         Secretarial experience at intermediate level

Desirable criteria

·         Knowledge of Trust electronic record system

Knowledge

Essential criteria

·         Working knowledge of Microsoft packages or equivalent.

·         Maintaining administrative / secretarial systems.

Desirable criteria

·         Knowledge of NHS policy / procedures

Other

Essential criteria

·         Able to work proactively, on own initiative with minimal supervision.

·         Able to work as part of a team.

·         Able to work flexibly to meet service needs.

·         Able to work to strict deadlines and able to prioritise own workload

*Previous applicants need not reply*

Person specification

Qualifications

Essential criteria
  • NVQ Level 3 Business Administration or equivalent or willing to work towards
  • Secretarial experience at intermediate level
  • Pitmans/RSA III Typing / Word Processing or equivalent experience
Desirable criteria
  • Knowledge of patient recording system

Knowledge

Essential criteria
  • Working knowledge of Microsoft packages or equivalent.
  • Maintaining administrative / secretarial systems
Desirable criteria
  • Knowledge of NHS policy / procedures
  • Establishing / reviewing administrative systems

Other

Essential criteria
  • Able to work proactively, on own initiative with minimal supervision
  • Able to work as part of a team
  • Able to work flexibly to meet service needs
  • Able to work to strict deadlines and able to prioritise own workload

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthNational Preceptorship for Nursing Quality MarkHappy to Talk Flexible WorkingWomens Staff NetworkCycle to Work

Documents to download

Apply online now

Further details / informal visits contact

Name
Fiona Clark
Job title
Senior Management Support Administrator
Email address
[email protected]
Telephone number
01603 974767
Additional information

 

 

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