Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday between the core hours of 9am - 5pm)
- Job ref
- 246-ESU7050150-A
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Woodlands
- Town
- Ipswich
- Salary
- £24,625 - £25,674 gross per annum
- Salary period
- Yearly
- Closing
- 21/04/2025 23:59
Employer heading

Clinical Support Team Administrator - Woodlands, Ipswich
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
YOUR APPLICATION
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
Do you have the experience and drive to fulfil the role of a Clinical Support Administrator? Do you enjoy working as part of a team, enjoy providing a great service and have an eye for detail? We have an exciting opportunity to join our successful team of administrators based in Woodlands on the Ipswich hospital site.
Willow ward is our Later Life Mental Health and Dementia ward which provides care and treatment for people when they are acutely unwell.
The role will be based on Willow ward supporting our Medics and Clinicians and also working across the Woodlands as part of support for the wider admin team and reception. This position would be ideal for somebody looking to progress their skills in a fast paced role with lots of learning opportunities.
The service is a 24 hours service, although this admin role will cover Monday to Friday between the core hours of 9am - 5pm.
Main duties of the job
In this role you will attend Multi disciplinary team meetings and patient reviews, work with professionals, carers, family members and patients to ensure a good high quality standard of care. The successful applicant will also be part of the wider admin team and will be trained to help cover reception and our other wards at Woodlands when required.
We are looking for a person who is enthusiastic, and energised with a positive, can do, attitude with good communication and organisational skills, high quality typing and computer skills are essential.
Your role will involve a wide range of tasks from minute taking, attending patient meetings, typing up reports, audio typing, inputting and collecting data, audits, updating our clinical database in the correct way to support data reporting. Creating clinical letters. The role will also include answering the phones for the teams, and cross covering other areas supporting the wider admin team. This is a stimulating and varied role where no two days are alike but are extremely rewarding.
***Previous applicants need not apply***
Working for our organisation
Benefits
Benefits included with this role are:-
- NHS pension
- A comprehensive in house & external training programmes
- Career progression
- Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- Staff physio service
- Gym membership
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Please visit our Facebook and Twitter page @NSFTjobs
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Person specification
Qualifications
Essential criteria
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
Desirable criteria
- Knowledge of Trust electronic record system
Experience
Essential criteria
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Ability to work with senior members of staff across a large organisation
Skills
Essential criteria
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Excellent articulate communication skills
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
Other
Essential criteria
- Able to work flexibly across a range of different sites/offices
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kim Bassingthwaighte
- Job title
- PA and Office Manager to the Care Group
- Email address
- [email protected]
- Telephone number
- 01473 891876
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