Job summary
- Main area
- Surgery
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 408-25-337
- Employer
- Wirral University Teaching Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Arrowe Park Hospital
- Town
- Wirral
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 27/04/2025 23:59
Employer heading

Clinic Clerk - Trauma & Orthopaedic
Band 2
To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8
Job overview
To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the Fracture Clinic at Arrowe Park Hospital.
Main duties of the job
- Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
- Complete all required documentation and computer records.
- Deal with any difficulties relating to the clinic, referring to a higher level if required, and makes suggestions for improvement.
- Receive and acknowledge incoming referral letters as appropriate.
- Refer letters to Consultant/clinician for further advice as required.
- Book and advise patients of appointments using the Trust’s booking protocols.
- Ensure clinics are booked to full capacity as per the agreed schedule.
- Make suggestions as to any modification to ensure smooth running of clinic based on demand.
- Ensure that all outpatient targets are met, in relation to appointments.
- Registering urgent patients if have appropriate system access
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Detailed job description and main responsibilities
Please see attached Job description for further information about the Clinic Clerk position available with WUTH.
Person specification
Qualifications, Specific Experience & Training
Essential criteria
- Educated to GCSE level or equivalent
- Experience of working in an administrative role
Desirable criteria
- NVQ level 2 in a relevant subject
- Previous experience in an NHS acute hospital
- Previous experience of the Cerner Millennium information system
Knowledge & Skills
Essential criteria
- Basic working knowledge of IT
- Good verbal and written communication skills
Personal Attributes
Essential criteria
- Self-motivated and enthusiastic
- Sensitive and empathetic
- Polite and friendly manner
Desirable criteria
- Ability to work under pressure
- Ability to handle conflict and aggression
- Ability to work as part of a multidisciplinary team
Knowledge and Skills
Essential criteria
- Good keyboard and computer skills
- Good time management and organisational skills
Desirable criteria
- Knowledge of admin processes
- Aware of Information Governance
- Ability to prioritise, work to deadlines and use initiative.
- Excellent customer service skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Debbie Lyons
- Job title
- Clerical Manager
- Email address
- [email protected]
- Telephone number
- 0151 552 1897
- Additional information
-
Louise Dodd
Clerical Team Leader, Fracture Clinic
0151 678 5111 x 5730
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