Job summary
- Main area
- Surgery
- Grade
- Band 4
- Contract
- Fixed term: 12 months (Short term funding)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 408-24-1178-B
- Employer
- Wirral University Teaching Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Arrowe Park Hospital
- Town
- Upton
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 28/04/2025 23:59
Employer heading

Patient Pathway Coordinator
Band 4
To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8
Job overview
*PREVIOUS APPLICANTS NEED NOT APPLY*
An exciting opportunity has arisen to join the Wirral University Teaching Hospitals General Surgery team as we look to appoint a Patient Navigator or focussing on the Colorectal Service with a specific focus on the FIT pathway.
This role is vital in providing accurate data and assurance to the Trust by improving patient demographic data quality to minimise the clinical risk to patients.
Main duties of the job
- This role would be focused on supporting the clinical team in real time tracking/chasing of patient progress through each stage of their pathway to ensure smooth and timely transition.
- Other administrative support would also be supported for the clinical team within this role, including elements such as introducing standardised coded letters for patients who have been excluded from having cancer and improved data capture of the Somerset Cancer Register.
- Working as part of a clinical team to ensure that patients are admitted efficiently for Endoscopy appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the Trust’s Patients Access, Booking and Choice Policy. This includes:
NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. - To have overall responsibility for ensuring that patients are scheduled in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary.
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Detailed job description and main responsibilities
Please see Job overview & attached Job description for further information about the Patient Pathway Coordinator in Colorectal position available with WUTH.
Person specification
Qualifications, Specific Experience & Training
Essential criteria
- Minimum of 3 GCSE’s including English and Mathematics or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
- Experience of patient administration work in a healthcare setting
- Experience of using a full range of IT/Patient data systems
Desirable criteria
- Minimum of 3 years relevant experience
Knowledge and Skills
Essential criteria
- Computer literate, with experience of using a keyboard with a high level of accuracy
- Knowledge of NHS service provision including the pathway of care
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Equality and diversity
Other Requirements
Essential criteria
- Confident to work assertively with multi-disciplinary team
- Have the ability to prioritise tasks effectively
Personal Attributes
Essential criteria
- Proactive, takes own initiative
- Willing to take ownership and accountability
- Team player with collegial working style and willingness to share responsibility. akes own initiative
- Flexible, responsive approach to work
- Committed to a “Patient/ Client First” philosophy
- Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
Documents to download
Further details / informal visits contact
- Name
- Lucy Fitzpatrick
- Job title
- Business Support Manager
- Email address
- [email protected]
- Additional information
Please contact Lucy Fitzpatrick ([email protected]) or Jon Cotgreave ([email protected]) to discuss further.
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