Job summary
- Main area
- Cardiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 9am-5pm)
- Job ref
- 287-AMED-53-25
- Employer
- Liverpool University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Bluebell House, University Hospital Aintree
- Town
- Liverpool
- Salary
- £24,071 - £25,674 per annam
- Salary period
- Yearly
- Closing
- 14/04/2025 23:59
Employer heading
Cardiology Support Secretary
Band 3
Job overview
As a member of the Service, the post holder will demonstrait proficiency in audio typing. They will provide clerical and administrative support to the department. They must have the ability to plan own workload as appropriate and provide support as required.
The successful candidate must be able to undertake all administrative duties, be well organised, able to plan their workload, work on their own initiative and work to deadlines, both individually and as part of a team.
Main duties of the job
Type dictation from audio transcription of clinical correspondence and documentation.
Quality check documentation completed in clinical administration support.
Assist the directorate in providing quality administrative support to the clinical teams.
Deal appropriately with concerns from staff in line with Trust policy.
To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct.
Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
Obtain information as requested by line manager.
Attend appropriate training, meetings and education sessions when required.
Work with managers to review working practices, ways of working and find solutions to problems.
Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
Ensure all mandatory training is up to date and report accordingly.
Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
* Any other duties required by line manager
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Detailed job description and main responsibilities
Type dictation from audio transcription of clinical correspondence and documentation.
Quality check documentation completed in clinical administration support.
Assist the directorate in providing quality administrative support to the clinical teams.
Deal appropriately with concerns from staff in line with Trust policy.
To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct.
Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
Obtain information as requested by line manager.
Attend appropriate training, meetings and education sessions when required.
Work with managers to review working practices, ways of working and find solutions to problems.
Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
Ensure all mandatory training is up to date and report accordingly.
Record and input data onto databases and systems as appropriate.
Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.
* Any other duties required by line manager
Person specification
Education/Qualifications
Essential criteria
- Educated to GCSE/O Level standard/equivalent
- RSA/OCR Level II or equivalent
- Word Processing/Audio typing Skills
- Knowledge of medical terminology and secretarial procedures
Experience
Essential criteria
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Experience working in an NHS office environment
Skills/Ability/Knowledge
Essential criteria
- Excellent communication skills
- Able to use own initiative and respond to new challenges
- Self motivated and able to work with limited supervision
- Manage/prioritise own workload
- Ability to accurately maintain computerise and manual filing/documentation system
- Ability to work as part of a team
- Ability to manage difficult/sensitive situations
- Ability and willingness to undertake further training as required
Desirable criteria
- Knowledge of internal PAS system
- Ability to supervise and motivate a team
- Time management skills
- Excellent interpersonal and influencing skills
Qualities/Attributes
Essential criteria
- Able to adopt flexible approach when required
- Ability to build and maintain good working relationships
Other Requirements
Essential criteria
- Understanding of confidential nature of role and awareness of Data Protection Act
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Christine Napier
- Job title
- Clinical Office Manager Cardiology
- Email address
- [email protected]
- Telephone number
- 0151 529 2717
- Additional information
Previous applicants need not apply.
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