Job summary
- Main area
- Respiratory
- Grade
- Band 2
- Contract
- Fixed term: 9 months (07/04/25-03/01/26)
- Hours
- Part time - 15 hours per week (Working pattern to be decided)
- Job ref
- 362-A-25-7093230
- Employer
- Stockport NHS Foundation Trust
- Employer type
- NHS
- Site
- Stepping Hill Hospital
- Town
- Stockport
- Salary
- £24,169 pro rata
- Salary period
- Yearly
- Closing
- 23/04/2025 23:59
Employer heading
Administrative Support
Band 2
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
Admin Support for Respiratory Physiology Team
Administrative support is required for 15hrs per week to cover maternity leave.
This is to support a small team of respiratory physiologists in the lung function department at Stepping Hill Hospital.
Main responsibilities would be to book appointments, manage telephone enquiries and scan documents.
Applicants should have good general education of 5 GCSES or equivalent and have skills and knowledge of office procedures.
Main duties of the job
· Process referrals/appointment bookings on the Patient Administration System/SOLUS
· Answer general telephone enquiries and direct enquiries to the appropriate staff or department so they can be resolved.
· Scanning of referrals / completed contraindications forms to the appropriate trust systems.
· To provide admin support by printing work-lists off the Trust Systems and booking appointments.
· Ensure workloads across the department are prioritised and up to date
· Sort and distribute incoming emailed referrals to the team.
· Prepare out-going mail ensuring all patient correspondence has the appropriate paperwork enclosed in the envelope.
· To undertake any other duties which is deemed appropriate to the band when requested by Senior Staff.
· Contact and communication with Patient Access Business Group team, Consultants, Nursing staff, Business managers, secretaries, other hospitals, and all departments.
· Dealing with general enquiries from patients, relatives and other departments.
· Participate in local team brief.
· Personal responsibility to ensure that all scanning is accurately completed
· To ensure that referrals are processed in a timely manner in line with trust KPI’s
· Take responsibility for patients and callers in terms of problem solving and general enquires.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
Please refer to the attached Job description and person specification for more details on responsibilities.
Person specification
Education and Qualifications
Essential criteria
- 5 GCSEs (A-C) or equivalent
Knowledge
Essential criteria
- Keyboard and IT skills (knowledge in Microsoft Excel and Word amongst other packages)
Experience
Essential criteria
- Excellent communication skills – telephone, email and face to face.
- Ability to work both as part of a team and on own initiative
- Keyboard and IT skills (experience using Microsoft Excel and Word, amongst other packages)
Desirable criteria
- General Office Experience
Skills and Abilities
Essential criteria
- Excellent Communication skills.
- Remain calm under pressure
- Commitment to take on new challenges
- Methodical/Organised approach to work
- Ability to multi-task
- Good time management skills
- Sensitive to the needs of others
Desirable criteria
- Confident and Enthusiastic
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Lewis Jones
- Job title
- Service Manager
- Email address
- [email protected]
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