Job vacancy: Credit Controller, The Royal Marsden NHS Foundation Trust, Wallington

Job summary

Main area: Administration
Grade: NHS AfC: Band 4
Contract: 12 months (Fixed Term 12 Months)
Hours: Full time - 37.5 hours per week
Job ref: 282-P394

Employer: The Royal Marsden NHS Foundation Trust
Employer type: NHS
Site: The Royal Marsden Hospital
Town: Wallington
Salary: £31,081 - £33,665 per annum
Salary period: Yearly
Closing: 10/04/2025 23:59

Credit Controller

NHS AfC: Band 4

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

Debt management and collection of Embassy account
To manage your own portfolio of ledgers
To pursue overdue invoices by telephone, email & letter within agreed timescales
Develop relationships with Embassies and internal stakeholders

Person specification

Experience and Qualifications

Essential criteria

AAT Technician Level or NVQ level 4 in accounting or equivalent experience
ECDL qualification or equivalent experience – able to set up spread sheets and documents as well as input data onto pre prepared spreadsheets or word documents.
Substantial experience of working in a creditor / invoicing payments department
Customer Services experience
Experience of using a computerised purchasing and payment system. and able to contribute to developments and systems improvements

Desirable criteria

Private patient accounts experience
Experience of handling cash, credit cards , bank transfers and cheques
Experience of effective team working

Personal Qualities

Essential criteria

Highly organised approach and ability to prioritise own work to meet tight deadlines and targets
Flexible and able to work as part of a team to ensure that team deadlines are met
Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers
Ability to communicate in a caring, informed manner to distressed patients and their relatives.
Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies , embassies)
Self-motivated with a proactive approach to problem solving
Prepared to contribute to how the department operates
Strong sense of quality and customer focus
Patient sensitive
Able to carry out work with the high level of attention to detail required in an invoicing and credit control department
The post holder must have good keyboard skills and will be expected to work more or less continuously at a computer

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

London Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage Foundation

Documents to download

Apply online now

Further details / informal visits contact

Name: Zena Elsayed
Job title: Embassy Debt Manager
Email address: [email protected]

If you have problems applying, contact

Address: Recruitment Support Team
Telephone: 01629 690825

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Job summary

Employer heading

Credit Controller

NHS AfC: Band 4

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Experience and Qualifications

Essential criteria

Desirable criteria

Personal Qualities

Essential criteria

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

If you have problems applying, contact

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