Job summary
- Main area
- PHARMACY
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 199-NN-7102414-AHP
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital Pharmacy Department
- Town
- Thornton Heath
- Salary
- £51,883 - £58,544 .
- Salary period
- Yearly
- Closing
- 22/04/2025 23:59
Employer heading
Chief Technician Patient Services
Band 7
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Chief Technician Patient Services
Are you a pharmacy technician ready to step up in your career? Do you thrive in leadership and want to make a real impact on patient care?
Croydon University Hospital's Pharmacy Department is seeking a Chief Technician - Patient Services (Dispensary) to lead a skilled team in delivering a safe, efficient, and high-quality medicines supply service.
This is your chance to lead, innovate, and shape pharmacy patient services. You'll be at the heart of a fast-paced, patient-focused team, ensuring vital medicines reach those who need them.
Interview Date 7th May 2025
Main duties of the job
To manage, develop and co-ordinate the technician-led Pharmacy Patient Services. Provide hands on support for all dispensary duties, including patient counselling with the assistance of the Band 6
Deputy Dispensary Manager. Responsible for appraisals and performance review of technical staff rotating through the Pharmacy Patient Services.
To assist the Associate Chief Pharmacist, Operations Services in the strategic development and
progress of Patient services.
To assist in the development and maintenance of relevant Pharmacy Patient Services policies,
procedures and guidelines.
To support the development of pharmacy technicians working in Pharmacy Patient Services.
To develop and deliver training sessions to registered health care professionals and non-registered
staff within the Trust.
To contribute to the patient safety agenda and clinical governance through medicines management
and GDP
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
**********FOR FURTHER DETAILS REGARDING THIS POST PLEASE REFER TO THE JOB DESCRIPTION AND PERSON SPECIFICATION************
Person specification
Education and Qualifications
Essential criteria
- NVQ Level 3 in pharmacy Services or equivalent
- BTEC in Pharmaceutical Science or equivalent
- Registered with the General Pharmaceutical Council as a Pharmacy Technician
- Qualified NVQ Assessor to A1 standards or equivalent
- Educational Supervisor qualification or equivalent
- Practice Supervisor qualification or equivalent
- Accredited checking technician
Desirable criteria
- Member of the Association of Pharmacy Technicians (APTUK)
- Management qualification to diploma level or equivalent experience
- NVQ Level 4 in management or equivalent, or equivalent experience in Pharmacy Management role
- Knowledge of pharmacy service procedures, including GDP, falsified medicines directive etc.
- Accredited counselling qualification
- Project Management training or qualification
- Quality Improvement training or qualification.
- Computer literacy qualification
Knowledge and Experience
Essential criteria
- Proven analytical and judgemental skills to resolve issues to a satisfactory resolution, considering the service user requirements, staffing resources and financial implications.
- Current experience working in a hospital, planning and organising complex activities including prioritisation of different services to a variety of service users, working dynamically and managing staff strategically to meet the changing demands of the service throughout the day
- Experience in providing specialist clinical services and advice to patients, service users, colleagues and AHPs within the wider MDT, referring to a Pharmacist if required.
- Dispensing and final accuracy checking of medicines for patients and service users to a high level of accuracy.
- Proven ability to always work within current Pharmacy Medicines Legislation.
- Experience in writing Standard Operating Procedures (SOPs) and implementation of changing practices within a pharmacy environment to ensure best practice
- Sound knowledge of the legal requirements (Law and Ethics) for dispensing and supplying medicines, including CDs
- Experience as a line manager for pharmacy personnel including Pharmacy Technicians and Assistants including workload allocation, performance, recruitment lead and selection of staff, career development, sickness absence & performance management.
- In depth knowledge of relevant Human Resources policies and procedures and how to apply them consistently and effectively.
- Knowledge of the requirements of GPhC registered premises and ensure premises is always compliant.
Desirable criteria
- Experience of management of a Pharmacy Service, including strategic workforce planning, rota writing and dynamic utilisation of staff and resources.
- Experience of implementing change in a service and/or process within Pharmacy, measuring the impact of the change and getting feedback from service users
- Experience of organising and managing in a busy and potentially stressful environments
- Understanding of clinical governance and implications for service including quality and audit.
- Awareness of risk management issues and how to identify and minimise these
Skills ability and values
Essential criteria
- Excellent customer care service
- Good interpersonal and negotiation skills and proven assertiveness and delegation skills.
- Computer literate in programmes such as Microsoft Word, Excel, PowerPoint, Team etc., intranet, internet and email including EPMA systems e.g. Cerner and System C (formally JAC),
- Able to train staff in dispensary practices and the pharmacy computer system and to tutor and teach trainee staff.
- Able to collect data for regular audits of performance issues e.g. TTA turnaround times and error rate monitoring
- Able to analyse audited data and make recommendations to address any shortfalls in practice or targets.
- Excellent and effective communication and interpersonal skills, both verbal and written, to pass on complex information.
- Excellent leadership skills with evidence of being an effective team player.
- Able to work flexibly within a team whilst having the ability to supervise, direct and motivate the team
- Able to handle conflict effectively and differences of opinions in a mature and professional manner.
- Good organisational and time management skills. Able to prioritise tasks and respond to urgent demands by diverting resources whilst managing own workload. Able to allocate duties to staff and re-allocate should priorities change.
- Able to solve problems and work calmly under pressure.
Desirable criteria
- Self-motivated and driven to progress service provision, with ability to motivate team.
- Pharmacy systems skills including System C (previously JAC) and automated dispensing systems.
- Investigation of medication incidents
- Innovative and able to manage change and embrace new technologies.
Employer certification / accreditation badges
.jpg "Disability Advice Line")
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kirandeep Bhogal
- Job title
- Associate Chief Pharmacist
- Email address
- [email protected]
- Telephone number
- 02084013000
- Additional information
Contact details Tel: 020 8401 3000 ext 5460
List jobs with Croydon Health Services NHS Trust in Health Science Services or all sectors