Job summary
- Main area
- Hepatology
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 162-6942-SW
- Employer
- Barking Havering and Redbridge Univ Hospitals NHS Trust
- Employer type
- NHS
- Site
- Queen's Hospital
- Town
- Romford
- Salary
- £18,648 - £20,199 per annum inclusive
- Salary period
- Yearly
- Closing
- 06/04/2025 23:59
Employer heading

Band 4 Patient Pathway Co-ordinator (PPC)
Band 4
PEOPLE are at the HEART of everything we do
This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙
Job overview
An exciting opportunity has arisen for a Patient Pathway Co-Ordinator to work with Hepatology team to provide administration support to the clinical team and improve patient pathway. You will act as the first point of contact in communication with patient queries over the telephone and provide a full administrative service to the clinical team which will include audio typing. You should be proactive and have excellent communication, IT skills and be able to prioritise workloads for themselves to accommodate changing demands within the team and service. The role is very demanding and you will be expected to be a core member of the Hepatology team. The ideal candidate will have previous NHS experience, a flexible approach to work, maintain a high level of professionalism at all times and experience in audio typing.
This post is a job share where you will be required to work 3 specific days in a week (Monday, Thursday and Friday).
Main duties of the job
The Patient Pathway Co-ordinator (PPC) will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.
Working for our organisation
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person specification
Experience / Knowledge
Essential criteria
- Previous NHS experience
- Experience of using a full range of IT/Patient administration systems
- Audio Typing
Desirable criteria
- Experience working in a similar role in a hospital/health care setting.
- Understanding of medical terminology
- Knowledge of patient referral to treatment times; experience of monitoring patient pathways
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Ricky Thompson
- Job title
- Support Manager
- Email address
- [email protected]
- Telephone number
- 01708435000
- Additional information
Ext: 3517
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