Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week
- Job ref
- 162-6925-KK-B
- Employer
- Barking Havering and Redbridge Univ Hospitals NHS Trust
- Employer type
- NHS
- Site
- Queen's Hospital
- Town
- Romford
- Salary
- £31,081 - £33,665 per annum inclusive (pro rata)
- Salary period
- Yearly
- Closing
- 16/04/2025 23:59
Employer heading

Band 4 Patient Pathway Tracker
Band 4
PEOPLE are at the HEART of everything we do
This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙
Job overview
Main duties of the job
The post holder will be responsible for supporting the delivery of the Referral to Treatment Target, working closely with a number of key stakeholders including the Outpatients Service Manager, Booking and Scheduling Team and the Operational Management teams.
The post holder will be responsible for undertaking appropriate tracking to ensure that the Referral to Treatment Time is accurately recorded and next action has been booked to avoid delays in treatment.
The post holder is responsible for ensuring that any potential breaches are escalated for ‘fast tracked’ through the system.
Working for our organisation
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person specification
Education/ Qualifications
Essential criteria
- Competence in the use of various computer software packages
Experience/ Knowledge
Essential criteria
- A good understanding of the RTT codes and processes
- Data entry experience
Desirable criteria
- Evidence of a positive approach to working in complex environments
Skills/ Abilities
Essential criteria
- Ability to work independently and proactively
Desirable criteria
- A thorough understanding of Patient Administration System
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kim Savage
- Job title
- PPS
- Email address
- [email protected]
- Telephone number
- 01708435000
- Additional information
Ext 3772
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