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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
162-6925-KK-A
Employer
Barking Havering and Redbridge Univ Hospitals NHS Trust
Employer type
NHS
Site
Queen's Hospital
Town
Romford
Salary
£31,081 - £33,665 per annum inclusive (pro rata)
Salary period
Yearly
Closing
16/04/2025 23:59

Employer heading

NHS

Patient Pathway Coordinator / VFC Coordinator

Band 4

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://www.youtube.com/watch?v=lePIUCfMPLk

Job overview

The Trauma and Orthopaedic department is looking for a highly motivated, proactive Patient Pathway Coordinator (VFC Coordinator/Secretary) to join our team and provide excellent service to both the Trauma and Orthopaedic clinical team and BHRUT service users. The successful candidate will have experience of audio typing, a minimum typing speed of 50 wpm, a good understanding of medical terminology, an understanding of the importance of patient care, work well within a team and have experience of working in a caring profession. 

Main duties of the job

The post holder will be responsible for supporting the effective running of the Virtual Fracture Clinic, including typing of clinic letters, working closely with several key stakeholders including the Outpatients Service Manager, Booking and Scheduling Team and the Operational Management teams. 

The post holder will be responsible for uploading referrals, booking appropriate appointments and maintaining up to date records as well as ensuring letters are typed accurately and within the time frame set by the service.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year. 

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact  Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

 

 

Person specification

Education/ Qualifications

Essential criteria
  • Good standard of education with a minimum of 5 ‘C’ grade GCSE’s (including English Language and Maths) or equivalent
Desirable criteria
  • Competence in the use of various computer software packages

Experience/ Knowledge

Essential criteria
  • Understanding of Orthopaedic medical terminology
Desirable criteria
  • Understanding of Primary Care, GP and Community Services

Skills/ Abilities

Essential criteria
  • Typing speed of 50 wpm minimum.
Desirable criteria
  • Experience of using hospital IT systems such as Careflow, Aptvision and EPRO

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kim Savage
Job title
PPS
Email address
[email protected]
Telephone number
01708435000
Additional information

Ext 3772

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