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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
162-6847-KI-A
Employer
Barking Havering and Redbridge Univ Hospitals NHS Trust
Employer type
NHS
Site
Queen's Hospital
Town
Romford
Salary
£31,081 - £33,665 per annum inclusive
Salary period
Yearly
Closing
01/04/2025 23:59

Employer heading

NHS

Band 4 Patient Pathway Coordinator

Band 4

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://www.youtube.com/watch?v=lePIUCfMPLk

Job overview

The Women and Child Health division is currently seeking to recruit an  experienced full-time (Patient Pathway Coordinator) to join our Children's Directorate.
 
This role is very demanding and the successful applicant will be expected to provide administrative support to a team of clinicians as well as audio typing of medical correspondence and knowledge of paediatric/Neonatal services and it's functioning. 
 
The successful applicant will be able to provide evidence for experience in dealing with patients via telephone in a professional calm manner in accordance with Trust's PRIDE values, good computer skills and knowledge of patients’ administrative system.
 

 

Main duties of the job

To provide administrative and secretarial support to the Children's directorate clinical team

To manage and prioritise a busy workload using a high level of initiative
 

To demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and patients who attend the clinic

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year. 

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Detailed job description and main responsibilities


For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact  KeKe Igere, Recruitment Advisor, on 01708 435000 ext. 5208. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

 

 

Person specification

EDUCATION/ QUALIFICATIONS

Essential criteria
  • Minimum of 5 GCSEs
  • Proven experience working in a similar role in a hospital/health care setting.

EXPERIENCE/ KNOWLEDGE

Essential criteria
  • Knowledge of Careflow/EPRO
Desirable criteria
  • Experience of effective waiting list management
  • Thorough knowledge of Healthcare administrative systems and processes

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

Documents to download

Apply online now

Further details / informal visits contact

Name
Lauri Russell
Job title
Patient Pathway Supervisor
Email address
[email protected]
Telephone number
01708435000
Additional information

Ext 2742

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