Job summary
- Main area
- General Medicine
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shifts - 10 and 12 hours - covering 24/7)
- Job ref
- 213-PRUH-7140861
- Employer
- King's College Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Princess Royal University Hospital
- Town
- Orpington
- Salary
- £29,176 - £30,225 per annum
- Salary period
- Yearly
- Closing
- 24/04/2025 23:59
Employer heading
Customer Care Officer
NHS AfC: Band 3
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
Job overview
The post holder is responsible for delivering a comprehensive reception and administration service to the Emergency Department. The accurate collection, inputting and maintenance of data is key to this position as the post holder will be expected to work flexibly within a team to ensure that the department captures all activity data and that this data is correct. Reception duties will involve face-to-face patient contact and telephone work with some ability to assess when an individual requires immediate clinical assistance. Appropriate training will be given to assist with this. A high level of professionalism is essential and a courteous and polite approach to our client group is expected at all times. CCOs will support the department with ad-hoc administration duties and provide assistance during periods of outage/downtime.
CCOs are rostered onto 10 and 12 hour shifts providing the department with cover 24/7, therefore day, night weekend and bank holiday working is required.
Main duties of the job
Please refer to job description and person specification for further details of main duties of the job
Working for our organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Detailed job description and main responsibilities
GENERAL STATEMENT
· To undertake and utilise to a high standard, all training in respect of Risk Management, Violence and Aggression and Major Incident.
· The post holder has a general duty of care for the health, safety and well-being of work colleagues, visitors and patients within the hospital in accordance with the Health & Safety at Work 1974 in addition to any specific risk management or clinical governance accountabilities associated with this post.
· The post holder will carry out their duties with due regard to the Trust’s Equal Opportunities and Diversity Policies, Standing Financial Instructions, the requirements of the Departmental Quality system and other relevant Policies of the Trust
· All employees of King’s College Hospital are required to carry out their duties with due regard to the Fair Access Policy and respect the cultural beliefs and customs held by clients and staff.
· To observe the rules, policies, procedures and standards of King's College Hospital NHS Trust together with all relevant statutory and professional obligations.
· The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene requirements of this role. These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.
· To maintain strict confidentiality of staff and patient records, in line with Trust Policy ensuring that acceptable standards of data protection are maintained, in accordance with the Data Protection Act. Any unauthorised breach of confidentiality will result in disciplinary action.
· To be fully aware of the Trust’s Safeguarding Procedures and demonstrate the ability to raise concerns to protect our patients.
· To undertake any other reasonable duties appropriate to the grade which may be required. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties may change over time and this description may be subject to review after discussion with post holder
Person specification
Person Specification
Essential criteria
- Excellent written and verbal communication skills combined with an effective and courteous telephone manner.
- Basic computer literacy. Willingness to learn new computer software packages.
Desirable criteria
- Administrative experience within an NHS hospital environment that involves daily data collection to a required standard or similar environment.
- Previous reception duty experience
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jo O'Neill
- Job title
- Assistant Service Manager
- Email address
- jo.o'[email protected]
- Telephone number
- 01689863482
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