Job summary
- Main area
- Retail
- Grade
- NLH: NLH 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (5 days per week covering a seven day period)
- Job ref
- Shop Manager
- Employer
- North London Hospice
- Employer type
- Private Sector
- Site
- North London
- Town
- North London
- Salary
- £31,186 - £34,424 per annum
- Salary period
- Yearly
- Closing
- 17/04/2025 23:59
Employer heading

Shop Manager
NLH: NLH 4
Job overview
The North London Hospice (NLH) has multiple stores dotted around our boroughs and the Retail team are responsible for the management, maintenance and replenishment of all these stores. Raising over £1.6 million annually, the Retail team support the recycling of pre-loved items while playing a pivotal role in providing income generation to deliver the North London Hospice mission.
The Charity Shop Manager is responsible for the day-to-day management and growth of a North London Hospice charity shop. The role focuses on maximising donations, driving sales, and creating a welcoming environment for customers, staff, and volunteers. The Shop Manager leads a small team, including an Assistant Manager and a vital group of volunteers, ensuring that the shop meets its financial and operational targets in support of the hospice’s mission.
Main duties of the job
- Shop Operations & Sales Performance
- Volunteer Recruitment, Training & Management
- Stock Management & Donations
- Merchandising & Pricing
- Community Engagement & Local Promotions
- Health & Safety Compliance
- Team Leadership & Development
- Financial Accountability
Working for our organisation
As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:
• Competitive rates of pay
• Generous annual leave
• Transfer of NHS pension scheme
• Pension - Employer contribution pension scheme
• Access to clinical supervision
• Fully funded Health Cash Plan
• Life Assurance cover
• Flexible/Hybrid Working
• A range of opportunities for professional learning and development
• Access to our 24/7 confidential Employee Assistance Programme (EAP)
• Travel incentives
• Family friendly and special leave
• A supportive and collaborative work environment
• Blue Light Scheme membership and carers’ discounts
• Social events throughout the year and much more…
Detailed job description and main responsibilities
Please review the attached job description and person specification for more details on the role and type of individual who would suit the post.
We reserve the right to interview candidates who are most suited to this post before the closing date.
North London Hospice is an equal opportunities employer and a proud member of the Disability Confident Employer Scheme. We value diversity, and we acknowledge that we currently have an underrepresentation from Black, Asian and Minority Ethnic people. North London Hospice job opportunities are open to all, and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Person specification
Knowledge
Essential criteria
- Proven experience in retail management
- Knowledge of retail operations - stock management, merchandising, and pricing
- Passion for charitable sector
Desirable criteria
- Experience working in a charity shop or similar retail environment
- Knowledge of the local community and retail landscape in North London
Personal Skills
Essential criteria
- Strong customer service skills, with a focus on creating a positive and welcoming environment
- Strong people management skills, with experience in recruiting, training, and managing
- Strong organizational and problem-solving skills
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Micheala Nolan
- Job title
- Assistant Business Partner
- Email address
- [email protected]
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