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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
12 months (Fixed Term)
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
395-KM109-25
Employer
NELFT NHS Foundation Trust
Employer type
NHS
Site
Maidstone Studios
Town
Maidstone
Salary
£24,071 - £25,674 per annum pro rata for part time
Salary period
Yearly
Closing
07/04/2025 23:59
Interview date
17/04/2025

Employer heading

NELFT NHS Foundation Trust logo

SPA Administrator

NHS AfC: Band 3

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

We currently have an excellent opportunities  for a  Fixed Term band 3 administrator within our Single Point of Access team to support the referrals for 111, Children and Young People's Mental Health, and Neurodevelopmental Service.  The position will contribute to the efficient running of the team. The successful candidates will help strengthen our current  team, improving communication and making responses quicker.

Main duties of the job

You will possess excellent administrative skills and telephone skills and should be able to develop good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload. You will support the processing and management of all referrals in a timely and efficient way  ensuring that tasks are completed to high standards. 

 

 

 

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust.  All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.  As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes.  The induction will be held at our head office in Rainham, Essex.

 

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

 

Detailed job description and main responsibilities

Key Responsibilities: 

  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
  • Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
  • Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
  • Manage and maintain an efficient administrative system on behalf of others.
  • Draft general correspondence on behalf of own service.
  • Accurately produce reports, correspondence and documents from a variety of sources.
  • Work without supervision and ensure urgent situations are addressed swiftly.
  • Ensure workload is managed and prioritised appropriately.
  • Establish and maintain electronic and manual filing systems.
  • Type letters generated by the service
  • Input generic data into organisational systems or in-house records. Printing of simple reports – ie training records or basic clinical info
  •  Support the telephone rota 

If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through NEU Professionals -  Https://NEUprofessionals.com. Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly.  You should submit your interest and apply through the Capital Nurse London group.

 

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

 

Person specification

Qualifications

Essential criteria
  • qualification in administration NVQ level 2-4
  • 1-2 years administrative experience
  • Excellent IT skills
Desirable criteria
  • has experience of working in NHS

Experience

Essential criteria
  • Experience of working successfully in a team
Desirable criteria
  • Examples of being part of successful team work

Skills

Essential criteria
  • Administrative skills
Desirable criteria
  • Administrative skills in healthcare

Knowledge

Essential criteria
  • Able to communicate clearly and thoughtfully in various contexts
Desirable criteria
  • Examples of communication being used effectively

Employer certification / accreditation badges

Employers for CarersApprenticeships logoAge positiveDisability confident employerHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - GoldEmployers Network for Equality & InclusionTop Employers for Working Families 2021Top 10 Employer 2023

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we encourage you to submit your application as soon as possible to ensure consideration.

If you require any additional support during the application process please contact [email protected]. We are happy to make reasonable adjustments to support you throughout the recruitment journey.

Documents to download

Apply online now

Further details / informal visits contact

Name
Melanie Davis
Job title
Admin Team Manager
Email address
[email protected]
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