Job summary
- Main area
- General Surgery
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-NMUH-7043164
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- North Middlesex Hospital
- Town
- London
- Salary
- £31,081 - £33,665 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 29/04/2025 23:59
Employer heading
Patient Pathway Coordinator - Obstetrics and Gynaecology
Band 4
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust’s services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children’s community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job overview
The Patient Pathway Co-Ordinator (PPC) will work within Women's and Children Services to facilitate the smooth running of our secritat team by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-Ordinator to ensure a consistent and effective administration service is maintained at all times.
The PPC will be expected to perform a high level of secretarial and administration tasks within the Obstetrics & Gynae team including line management of the administration team. You will need to be able to work efficiently and accurately and work flexibly and confidentially across the Trust independently and as part of a team liaising with colleagues at all levels.
Main duties of the job
1. To maintain an up-to-date diary, including the organization of meetings and seminars as requested by the Consultant team, making them aware of any changes as they occur.
2. To type, distribute and maintain clinical and general correspondence in line with Trust standards and time frames.
3. To arrange and co-ordinate meetings, compiling agendas and taking and typing of minutes as directed by the Consultant, e.g. Obstetrics & Gynae Meetings
4. To be proficient in the use of multiple computer systems; MS teams and Microsoft office applications such as Word, Excel, PowerPoint and DictateIT3.
5. To be competent in the use of the telephone system and demonstrate a good and polite telephone manner at all times.
6. To take messages for the medical staff and refer urgent calls as required to the Obs & Gynae.
7. To deal with correspondence, taking appropriate action including composing of routine and non-routine replies to correspondence for the Consultant Obs & Gynae.
8. To be flexible to the ever-changing environment and be willing to support the team to achieve a high level of service.
9. To follow departmental processes and procedures to ensure that the best services are delivered to our patients
10. To assist with general administration duties. To work as a team.
Working for our organisation
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Detailed job description and main responsibilities
A full list of duties and responsibilities can be located within the job description and person specification for this role.
Person specification
Education
Essential criteria
- 5 GCSE's
- A-Level/B-Tec or equivalent experience
- NVQ Level 3 in Business administration or customer care, or equivalent experience
Desirable criteria
- Degree or equivalent
Experience
Essential criteria
- Knowledge of healthcare administrative systems and processes
- Knowledge of RTT pathways
- Experience of patient administration work in a healthcare setting.
- Knowledge of working within multi-disciplinary teams
Desirable criteria
- Previous experience working in a similar role in a hospital/health care setting
Skills and abilities
Essential criteria
- Experience dealing with customer complaints and customer care
- Ability to prioritise tasks effectively
- Computer literate, with experience of using a keyboard
- Experience using patient administration systems
- Knowledge of health and safety
Desirable criteria
- Pitman’s medical terminology qualification
Personal qualities
Essential criteria
- Demonstrates excellent intrapersonal, verbal and written communication skills
- Proactive, takes own initiative
- Team player with collegial working style and willingness to share responsibility
- Flexible, responsive approach to work
- Committed to a patient/client first mentality
- Able to deal very sensitively and nonconfrontationally with colleagues, patients and relatives
- Confident to work assertively with multidisciplinary team
Values
Essential criteria
- Demonstrable ability to meet Trust values
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharinne Griffith
- Job title
- Deputy service Manager
- Email address
- [email protected]
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