Job summary
- Main area
- Phlebotomy
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-8293SM-B
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Ealing Hospital - Main Outpatients
- Town
- London
- Salary
- £28,720 pa Inclusive of High-Cost Area Supplement
- Salary period
- Yearly
- Closing
- 30/04/2025 23:59
Employer heading
Phlebotomist/Healthcare Assistant - Outpatients Ealing Hospital
Band 2
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
The Outpatients department at Ealing Hospital consists of a multidisciplinary team comprising of Consultants and their teams, Matron, Lead Nurse, Staff nurses, Healthcare assistants and Phlebotomists
We are looking for an enthusiastic, caring, motivated, calm, responsible and professional Healthcare assistant who has phlebotomy skills and has excellent communication skills to work in our busy phlebotomy department and clinical areas in Outpatients department at Ealing Hospital. This role will also involve phlebotomy on our hospital wards and the new Ealing Community Diagnostic Centre.
Main duties of the job
We are looking for an enthusiastic, caring, motivated, calm, responsible and professional Healthcare assistant who has phlebotomy skills and has excellent communication skills to work in our busy phlebotomy department and clinical areas in Outpatients department at Ealing Hospital
The role of the phlebotomist/HCA is to provide support to the phlebotomy service as well as the multi-disciplinary team in the Outpatient clinics.
Please note that the advert will close early if it has reached max number of application
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
KEY RESPONSIBILITIES
- Provide reassurance and support to patients and family/carers
- Provide information to enable the effectiveness of the patient journey through Outpatients.
- To support patients and relatives in distress, and to recognise when advice should be sort from qualified nursing or medical staff.
- Be able to locate all policies relating to good working practice within the clinical area and adhere to them.
- Contribute to promotion of good health and participate in health education
- To maintain the confidentiality of information about patients, staff and health service business in accordance with Trust Confidentiality Policy and the Data Protection Act
- Assist in the maintenance of accurate record keeping.
LEVEL OF CLINICAL RESPONSIBILITY
- To obtain blood samples from patients in the phlebotomy department.
- Participate in the reception of patients and relatives in the clinical area.
- Receive patients in the clinic / phlebotomy checking patient’s details and providing information as required.
- At the direction of the registered nurse participate fully in the delivery of planned nursing care.
- Involve patients and relatives / carers in the delivery of care.
- To chaperone patients as necessary.
- Collecting and testing specimens as required and reporting abnormalities.
Preparation of clinic sessions:
- Ensure rooms are stocked with relevant forms for the clinic or phlebotomy department.
- Couches /chairs and work surfaces are cleaned before clinic session.
- Ensure the patients’ notes are ready at start of clinic.
- Ensure a sufficient supply of equipment is available for each clinic.
- Ensure all equipment is in good working order.
- Be aware of own competence and knowledge, asking for assistance where required.
To view the main responsibility, please see the attached the Job Description and Person Specification
Person specification
Education & Qualifications
Essential criteria
- Basic Education
- Good numeracy and literacy skills
Knowledge & Experience
Essential criteria
- Basic healthcare knowledge
- Experience of working with the general public
Desirable criteria
- Medical knowledge
- Phlebotomy/nursing, medical
Skills, Abilities & knowledge
Essential criteria
- Manual dexterity
- Good verbal and written communication
- Tactful persuasive skills
Desirable criteria
- Cannulation
- Use of vacutainers/ syringe and needles
- Customer service training
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Henedina Kadil
- Job title
- Senior Sister
- Email address
- [email protected]
- Additional information
Outpatients Department
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