Job overview

An exciting opportunity has arisen for a full-time Senior Receptionist, with a minimum of one year experience in a receptionist role, to join the Emergency Department team at Whipps Cross University Hospital.

The Emergency Department is a very busy and dynamic working environment. Our highly skilled team of consultants, doctors, nursing and other clinical and support staff work to provide specialist, streamlined care for children and adults with a vast range of conditions. We aim to assess all patients as quickly as possible upon arrival.

The role of Receptionist is vital to the smooth functioning of the department. The team welcomes every patient and ensures they are registered and correctly managed throughout their journey in the department, by working closely with our clinical teams. This role will require work a full 24/7 shift pattern to include day shift, late shits, nights, weekends and bank holiday working as part of a rotational shift pattern, covering a full 24/7 service.

We are looking for enthusiastic individuals who are self-motivated and who possesses a high level of interpersonal skills. Applicants must be capable of working in a demanding environment whilst maintaining attention to detail.

The post-holder will cover reception areas on rotation through the A&E department SDEC and AAU ward.

For any further information or informal visits, please contact the Reception Manager, Geraldine Holmes, on extension 25856.  Or you can email [email protected].

Main duties of the job

You will provide a front of house customer service to all our patients, as well as working closely with, and providing an administration service to, our medical, nursing and management staff within the team.

This role is multi-facetted and as a priority provides real-time computer entries on various systems, including admission, discharge, transfer, and ambulance arrivals.

To provide a front of house customer service to all patients, relatives and visitors attending the Emergency Department, Minor Injuries Unit, SDEC, Clinical Decisions Unit, and Acute Assessment Unit.

Support the clinical teams in the delivery of safe, effective and patient-centered care by undertaking a wide range of administrative and clerical duties

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.