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Job summary

Main area
Retail
Grade
NLH: NLH 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (5 days per week covering a seven day period)
Job ref
General Manager
Employer
North London Hospice
Employer type
Private Sector
Site
North London Hospice
Town
Barnet
Salary
£35,112 - £42,742 per annum
Salary period
Yearly
Closing
16/04/2025 23:59

Employer heading

North London Hospice logo

General Manager

NLH: NLH 5

Job overview

The North London Hospice (NLH) has multiple stores dotted around our boroughs and the Retail team are responsible for the management, maintenance and replenishment of all these stores. Raising over £1.6 million annually, the Retail team support the recycling of pre-loved items while playing a pivotal role in providing income generation to deliver the North London Hospice mission. 

North London Hospice is seeking a dynamic and experienced General Manager to lead the High Barnet Furniture Shop, a key location within our retail operations. This role will manage all aspects of a busy charity shop, donation centre, and support for our logistics team. You will ensure that both retail and donation functions run smoothly, while driving sales, managing staff, and cultivating a positive volunteer culture.

Main duties of the job

  • Retail Shop Management
  • Donation Centre Management
  • Team Leadership
  • Health and Safety Compliance
  • Logistics and Fleet Management
  • Customer Collections & Volunteer Coordination
  • Financial Management
  • Stakeholder Management
  • Infection Control
  • Confidentiality 

Working for our organisation

As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:

•    Competitive rates of pay 
•    Generous annual leave 
•    Transfer of NHS pension scheme
•    Pension - Employer contribution pension scheme 
•    Access to clinical supervision
•    Fully funded Health Cash Plan 
•    Life Assurance cover
•    Flexible/Hybrid Working 
•    A range of opportunities for professional learning and development
•    Access to our 24/7 confidential Employee Assistance Programme (EAP)
•    Travel incentives
•    Family friendly and special leave
•    A supportive and collaborative work environment
•    Blue Light Scheme membership and carers’ discounts
•    Social events throughout the year and much more…

Detailed job description and main responsibilities

Please review the attached job description and person specification for more details on the role and type of individual who would suit the post.

We reserve the right to interview candidates who are most suited to this post before the closing date. 

North London Hospice is an equal opportunities employer and a proud member of the Disability Confident Employer Scheme. We value diversity, and we acknowledge that we currently have an underrepresentation from Black, Asian and Minority Ethnic people. North London Hospice job opportunities are open to all, and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Person specification

Knowledge

Essential criteria
  • Proven experience in retail management
  • Strong understanding of health and safety regulations
  • Knowledge of safe and effective manual handling

Personal Skills

Essential criteria
  • Strong customer service skills, with a focus on creating a positive and welcoming environment
  • Knowledge of retail operations, including stock management, merchandising, and pricing
  • Understanding of Gift Aid processes and the ability to train and support others in promoting Gift Aid

Employer certification / accreditation badges

Disability confident committedCare quality commission - Good

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Micheala Nolan
Job title
Assistant Business Partner
Email address
[email protected]
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