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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
351-CS2703-MS-A
Employer
Lancashire & South Cumbria NHS Foundation Trust
Employer type
NHS
Site
Unit 7, Astra Business Centre
Town
Preston
Salary
£24,625 - £25,674 per annum (subject to confirmation)
Salary period
Yearly
Closing
17/04/2025 23:59

Employer heading

Lancashire & South Cumbria NHS Foundation Trust logo

Subject Access Request - Clerical Officer

Band 3

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

•    Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
•    Specialist community support for children and adults with learning disabilities and autism, including intensive support.
•    Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

*Previous applicants need not apply*

We are looking to recruit a clerical assistant to join a small team based in the Health Records Department.

The postholder will be required to fulfil a range of administrative duties to support the effective and efficient functioning of the Subject Access Request team.

You will be expected to work flexibly, to contribute to the achievement of objectives and meet service requirements.

The role will involve the following duties

  • Carrying out delegated administrative and clerical duties and communicating basic service information to stakeholders
  • Liaising with a range of agencies and professionals
  • Recording relevant and accurate information reporting to other team members as appropriate
  • The reading of complex health records and redaction of third party information

The post holder will carry out their duties in a safe and efficient manner, observing confidentiality at all times. 

Attention to detail is essential and high standards of data quality are required. 

The successful applicants will be based at Astra Business Centre, Roman Way, Preston but may be required to work in other sites throughout the Trust.

Main duties of the job

All applicants will be informed by email via NHS Jobs whether or not they will be invited to interview. It is important that applicants log in to the website and check their NHS Jobs account on a regular basis to read and respond to any emails they may have received.  If you do not have regular access to email/internet please advise the team of suitable contact details

All posts are subject to the nationally agreed Agenda for Change terms and conditions.

To fulfil a range of administrative duties to support the effective and efficient functioning of the Subject Access Request team.

The post holder will provide comprehensive administrative and clerical support to the Subject Access Request function.

The post holder will be expected to work flexibly when required, to contribute to the achievement of objectives and meet service requirements. This will involve carrying out delegated administrative and clerical duties and communicating basic service information to stakeholders, liaising with a range of agencies and professionals, recording relevant and accurate information and reporting to other team members as appropriate.

The post holder will carry out their duties in a safe and efficient manner, observing confidentiality at all times.

Attention to detail will be essential and high standards of data quality will be required.

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Detailed job description and main responsibilities

Please see attached the Job Description and Person Specification for more information about this role.

 

Person specification

Qualifications

Essential criteria
  • Educated to GCE or GCSE Level
  • NVQ Level III in administration or equivalent knowledge and experience
Desirable criteria
  • A Qualification in NHS clinical systems

Knowledge

Essential criteria
  • Knowledge of Microsoft office products
  • Knowledge of GDPR / DPA (2018)
  • Knowledge of dealing with Right of Access requests
  • Able to demonstrate an understanding of confidentiality
Desirable criteria
  • Experience using PAS/NCRS/EDMS

Experience

Essential criteria
  • Experience in storage and retrieval processes
  • Experience of providing excellent customer service with internal and external customers by telephone
  • Previous admin and clerical experience
Desirable criteria
  • Previous experience of working within the NHS

Skills

Essential criteria
  • Able to communicate effectively face to face and over the telephone.
  • Able to demonstrate good communication skills written and verbal
  • Able to work as part of a team and under own initiative
  • Able to prioritise own workload

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Application numbers

This vacancy may close early if it receives a high number of applications. You are therefore advised to consider applying for this vacancy as soon as possible to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kathryn Singleton
Job title
SAR Team Leader
Email address
[email protected]
Telephone number
01772 773485
Additional information

If you are interested in this position and would like an informal discussion or to arrange a visit to discuss the post in more detail please contact:

Kathryn Singleton – SAR Team Leader on 01772 773485 or [email protected]

or

Sue Seymour – SAR Deputy Team Leader on 01772 676185 or [email protected]

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