Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

1. Communication and relationship skills

• To be able to use various methods of communications namely verbal, non-verbal and IT competently.
• To communicate in a skilled and effective manner with patients, carers and colleagues
• To have excellent team working skills and to be able to work in partnership with other healthcare professionals
• To be able to demonstrate empathy, sensitivity and good interpersonal skills
• To be able to communicate effectively with patients who may have communication difficulties namely, speech impairments, deaf, blind and patients who do not have English as their first language.
• To be flexible, reliable and organised
• To communicate effectively with external agencies

2. Knowledge, training and experience

• Educated to NVQ level 2 or equivalent
• Successful completion of in house training including practical training
• Good clerical and organisational skills
• Good IT skills

3. Analytical and judgement skills

• Make judgement involving facts / situations sometimes requiring analysis of information
• Provide workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner. E.g. queries from patients and carers

4. Planning and organisational skills

• Organise and prioritise preparation, running and closure of clinics.
• Work flexibly to maintain cover within the service / organisation.
• Maintain effective systems to ensure the service operates efficiently.

5. Physical skills

• Able to perform venous blood sampling collection to organisational and health and safety standards.
• Good hand/ eye coordination and manual dexterity for performing physical tests on patients
• Standard keyboard skills
• Use standard office equipment e.g. fax, photocopier

6. Responsibility for patient / client care

• Provide clinical advice within scope of practice and information to patients, carers, relatives or staff face to face, over the telephone or by other means.
• Consistently treat others with courtesy and respect

7. Responsibility for policy and service development implementation

• Responsible for ensuring that the organisational policies and procedures (including amendments and updates) are adhered to and implanted in own are of work.

8. Responsibilities for financial and physical resources

• Manage stock / office stationery
• Maybe required to issue / take responsibility for equipment used by self and others

9. Responsibilities for human resources (HR)

• Act as a buddy demonstrating own are of work to new or less experienced employees such as apprentices or volunteers.
• Willingness and ability to provide peer supervision, observation and support

10. Responsibilities for information resources

• Accurately enter data / process information utilising appropriate IT systems
• Transcribing / copy typing information provided by others
• Management of information either electronic or paper based

11. Responsibilities for research and development (R&D)

• Will be required to undertake surveys and audits when requested in own area of work

12. Freedom to act

• Plan and organise own workload without direct supervision, reporting regularly to senior on key tasks and guided by defined policies and procedures.