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Job summary

Main area
Outpatients
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week
Job ref
344-3505DCB-A
Employer
East Kent Hospitals University NHS Foundation Trust
Employer type
NHS
Site
Patient Service Centre, Outpatients, Kent and Canterbury Hospital
Town
Canterbury
Salary
£24,169 pro rata per annum
Salary period
Yearly
Closing
27/04/2025 08:00

Employer heading

East Kent Hospitals University NHS Foundation Trust logo

Assistant Administrator

Band 2

Job overview

Job overview

The Patient Service Centre are recruiting!

The Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity.  We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.  

We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.

Previous candidates need not apply. 

Main duties of the job

Main duties of the job

This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.

Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. Currently we have a variety of appointments from Face to Face attending in person at the hospital. The post holder will be required to work across many IT systems to complete tasks.

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. 

If you are passionate about people, you’re the perfect fit for us as a health professional.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

Person specification

Experience

Essential criteria
  • Previous Office Experience
  • Use of MS/Software
Desirable criteria
  • NHS Experience

Qualifications

Essential criteria
  • GCSE Maths A-C or equivalent
  • GCSE English A-C or equivalent

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardThe Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldDefence Employer Recognition Scheme (ERS) - BronzeImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Daisy Farmer
Job title
Outpatients Service Supervisor
Email address
[email protected]
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