Job overview

1 x Fixed Term contract/secondment opportunity for up to 12 months.

Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment.

The Complex care at Home Team are looking for an experienced and motivated Band 4 who is looking for a new challenge working within a well established multidisciplinary team supporting adults who have complex health needs and long term conditions or frailty. If you feel this is you and are looking for a new experience then keep reading.

The Health and Wellbeing Coordinator will support a defined group of people who will benefit from a case management approach to improve quality of life and promote independence.

The post holder will work in collaboration with the Community Matrons, GP Practices, Integrated Community Teams (ICTs) and external providers to create a person-centred and coordinated care plan for identified patients who may have frailty, or who are feeling socially isolated and have long term conditions. 

Main duties of the job

The post holder will be responsible for developing excellent working knowledge of the support available from partner organisations in health, social care and the voluntary sector to encourage and guide this group of individuals to access these services where appropriate.

The Health and Wellbeing Coordinator will be responsible for  maximising the individual's potential for independence and working with health and social care services in facilitating a case management / advisory approach for the identified cohort of patients with declining health, frailty and/or social isolation needs. The Health and wellbeing coordinator will act as a single point of contact for the patients that they are case managing. They will develop relationships that will enable them to spot a decline in health or warning signs sooner and more readily.

They will have the skills and that will enable them to support the person to navigate services and activities that are available to them in their community and make informed choices.

To liaise and effectively work alongside the Multi Disciplinary Team ( including statutory and non-statutory organisations)  to support the work of all professionally registered staff within the team, including undertaking tasks as requested by allied health professionals.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.