Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- 8 months (Fixed term/ secondment until 31/12/2025)
- Hours
- 37.5 hours per week (Full time - 37.5 hours per week)
- Job ref
- 432-HR57-25
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Ipswich Hospital
- Town
- Ipswich
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 23/04/2025 23:59
Employer heading

Cancer Pathway Delivery Support Officer - Ipswich
NHS AfC: Band 4
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
We are looking for a resilient, enthusiastic, motivated and proactively driven individual to join our Women & Children’s Division as Cancer Pathway Delivery Officer.
You will be part of a busy team and must have excellent communication and interpersonal skills including the ability to exercise diplomacy and a good telephone manner. Proven team working and organisational skills are essential.
This is full time, fixed term/secondment post until 31/12/2025
We might close the advert earlier if sufficient amount of applications received.
Main duties of the job
You will be 'the key link' between these two teams, ensuring patients on a cancer pathway are processed in a timely and efficient manner, in line with the Best Practice Pathways and the National Cancer Waiting time targets.
You will be responsible for troubleshooting blockages in patient pathways and providing proactive information in anticipation of potential problems, actively escalating as necessary to the appropriate Manager/Clinical lead and closing the loop on next steps.
You will work unsupervised for the majority of the time but will be supported, as necessary, by Women’s Services and Cancer Performance Teams. The post holder should have the ability to work in a team and independently.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- Good working knowledge of 18 week and cancer pathways
- Ability to use and produce reports from National Cancer Registration Systems (Somerset or Infoflex)
- Experience of dealing with complex and/or sensitive information and unpredictable situations.
- Ability to use Microsoft Office, in particular Excel and Access
Desirable criteria
- Knowledge of CareFlow or Lorenzo PAS
- Knowledge of Evolve or Big Hand admin systems
- Previous experience of working in a healthcare setting
Qualifications
Essential criteria
- 4 GCSE passes to include Maths and English
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amelia Stevens
- Job title
- Senior Operational Coordinator
- Email address
- [email protected]
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