Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- 9 months (Fixed term/secondment until 31/12/2025)
- Hours
- 37.5 hours per week (Full time/part time hour available)
- Job ref
- 432-HR01-25
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Ipswich Hospital
- Town
- Ipswich
- Salary
- £24,625 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 10/04/2025 23:59
Employer heading

Support Secretary-Gynaecology
NHS AfC: Band 3
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
An exciting opportunity has arisen for a Band 3 Support Secretary in our Gynaecology department in Ipswich.
We are looking for an efficient, conscientious, well-motivated and enthusiastic Support Secretary with the skills to provide dedicated clerical support to both the clinical and administrative teams.
You will have to work as 'team player' to encourages high performance from other staff, with the aim of maintaining optimum efficiency within the department. To support other team members to deliver an efficient administrative and secretarial service.
We have full time 37.5 hours and part time post for 30 hour per week.
This is fixed term/ secondment role until 31st December 2025.
Please note this post may close early if we receive a high number of applications.
Main duties of the job
· Dealing with incoming telephone calls from parents/relatives/GP/Other tertiary hospitals. Independently dealing with or passing on queries/messages to the clinician using the correct local procedure and form. Logging all relevant telephone contacts on to the Portal system.
· To be able to communicate effectively with the rest of the team.
· To prepare and participate in the appraisal process and personal development plan with the Operational Co-ordinator.
· Be able to problem solve in difficult situations and provide solutions, e.g. staff absence.
· To support in the development of junior administrative and clerical staff to ensure new team members competencies are developed, sustained and updated to deliver the required administrative and secretarial service in a changing working environment.
· To participate in problem solving when equipment fails, e.g. photocopier/printer failure to ensure that work flow is uninterrupted.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- Previous administrative role
- Experience of developing systems and procedures
- Advanced IT Systems including - Microsoft Office
- Experience of using a digital audio transcription device
Desirable criteria
- Practical experience of working in a clinical support role
- Experience of using the Portal System
Qualifications
Essential criteria
- At least 3 GCSEs or equivalent at A to C Grade to include Maths and English
Desirable criteria
- AMSPAR or equivalent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amelia Stevens
- Job title
- Senior Operational Coordinator
- Email address
- [email protected]
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