Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 828-PROVIDE3460
- Employer
- Provide CIC
- Employer type
- NHS
- Site
- Provide HQ
- Town
- Colchester
- Salary
- £24,071 - £25,674 Per Annum
- Salary period
- Yearly
- Closing
- 09/04/2025 23:59
Employer heading
Systems Support Administrator
Band 3
Job overview
The Systems Support Administrator will provide high quality, effective and efficient administrative support to the Systems Manager and Systems Support Team.
The post holder will be required to keep the systems used by the department up to date, ensure preparations are made for meetings and projects are supported.
Main duties of the job
The post holder will need to have an in-depth knowledge of administrative procedures, including specialist IT systems and project management, this will ensure they can effectively carry out their duties which will include:
-
Support management of clinical systems through weekly service checks
-
Data input into data bases, administrative systems and clinical systems
-
Acting as a first point of contact for customers and staff dealing with telephone calls and emails to the department, transferring them in a timely manner and taking messages
-
Provision of basic training to users
-
Resolution of business and administrative issues and problems in own area of work
-
Organising meetings, meeting rooms and presentations for the department’s staff, these should usually be arranged with plenty of notice but on occasions may require coordination of meetings at short notice
Working for our organisation
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Detailed job description and main responsibilities
The post holder will need to have an in-depth knowledge of administrative procedures, including specialist IT systems and project management, this will ensure they can effectively carry out their duties which will include:
-
Support management of clinical systems through weekly service checks
-
Data input into data bases, administrative systems and clinical systems
-
Acting as a first point of contact for customers and staff dealing with telephone calls and emails to the department, transferring them in a timely manner and taking messages
-
Provision of basic training to users
-
Resolution of business and administrative issues and problems in own area of work
-
Organising meetings, meeting rooms and presentations for the department’s staff, these should usually be arranged with plenty of notice but on occasions may require coordination of meetings at short notice
Person specification
System Administration Experience
Essential criteria
- Proven experience in completing administrative tasks
Desirable criteria
- Knowledge of administrative tasks
Experience
Essential criteria
- Demonstrated delivery of excellent customer experience
Desirable criteria
- Working within an IT support team
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jordan Franklin
- Job title
- Technology Systems Manager
- Email address
- [email protected]
- Telephone number
- 07580913530
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