Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 8.30 - 4.30)
- Job ref
- 432-HR79-25
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Colchester Hospital
- Town
- Colchester
- Salary
- £24,169 per annum pro rata
- Salary period
- Yearly
- Closing
- 23/04/2025 23:59
Employer heading

Clerical Officer - Breast Screening
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
The Chelmsford & Colchester Breast Screening Service have an exciting opportunity for a Breast Screening Clerical Officer who has a willingness to learn new systems and processes.
This post is full time, 37.5 hours per week to be worked Monday - Friday 8.30am - 4.30pm (subject to change upon needs of the service), fixed term until 31st December 2025. Some cross cover between Colchester and Chelmsford Breast Screening Sites would be required.
You will need to be able to demonstrate strong communication skills, both verbally and written as you will be booking and changing women's screening appointments whilst taking phone calls and responding to e-mails.
You should also be able to organise your own workload and be able to prioritise.
Main duties of the job
Respond to all telephone enquiries from general public, other national screening offices, hospital medical personnel and all internal and external customers, with sensitivity, knowledge and experience using own initiative referring on when necessary
Make or change appointments for breast imaging, assessing what type of appointment is required and booking into correct clinic
Be responsible for making decisions on eligibility of women who self-request for screening by following national criteria
Use multiple computer systems, Microsoft Office package (including word and excel), NBSS, CRIS, BS Select, Evolve and PACS to answer queries.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Education
Essential criteria
- G.C.S.E./”O” Level Maths and English or equivalent
Desirable criteria
- Evidence of further education
Demonstration of Experience
Essential criteria
- Proven experience of working in a busy general office - filing methods
- Proven experience of working in a busy general office - reception work
- Proven experience of working in a busy general office - dealing with clients over the telephone
Desirable criteria
- Previous experience of working in NHS
Knowledge
Essential criteria
- Windows systems, Office systems and general database experience
Desirable criteria
- NHS Careflow and CRIS experience
Documents to download
Further details / informal visits contact
- Name
- Sarah Steward
- Job title
- Breast Screening, Office Manager
- Email address
- [email protected]
- Telephone number
- 01206 748367
If you have problems applying, contact
- Address
-
Colchester General Hospital
- Telephone
- 07789651269
List jobs with East Suffolk and North Essex NHS Foundation Trust in Administrative Services or all sectors