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Job summary

Main area
Administration
Grade
NHS AfC: Band 7
Contract
12 months (Fixed term / Secondment for 12 months)
Hours
Full time - 37.5 hours per week
Job ref
432-HR16-25
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Clacton/Ipswich
Town
Clacton/Ipswich
Salary
£46,148 - £52,809 per annum pro rata
Salary period
Yearly
Closing
20/04/2025 23:59

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Service Manager and Accreditation Lead

NHS AfC: Band 7

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

An exciting opportunity has arisen to join our operational management team within the Community Diagnostic Centre (CDC) as a Service Manager and Accreditation Lead for 12 months across Clacton and Ipswich.

This role is ideal for a dynamic individual looking to expand their knowledge and leadership experience within the NHS.

As a Service Manager you will support the day to day operational service delivery, supporting the Operational Lead of the CDC. The CDC offers a wide range of services to help diagnose and treat patients, including MRI, CT, US, X-ray, Endoscopy, Bloods and Cardio-Respiratory. Part of this role will involve you leading on gaining and maintaining accreditation for the services at the CDC. You will need to inspire and engage the team around you to drive the accreditation processes. You will work closely with the leads of each service to develop, implement and monitor action plans to achieve accreditation for each area. You will also be required to monitor the activity performance of each modality and proactively identify any challenges and work with the leads on how these may be mitigated.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only. This will need to be discussed with your current line manager.

Main duties of the job

Working with a team of dedicated healthcare professionals to deliver our service, you will be able to develop your operational and management skills in a supportive and innovative atmosphere. This role plays a major role in the continuing development of service delivery for the benefit of our patients where care and compassion are central to everything we do.

As a Service Manager you will be part of the Clinical Delivery Group leadership team that supports the achievement of the financial performance and operational objectives ensuring workforce, accommodation and equipment resources are optimized.

In conjunction with the, Operational Lead Community Diagnostic Centre, Assistant General Manager Medical Imaging and General Manager, you will provide operational management support to the service. Alongside the operations team you will manage all aspects of operational delivery to agreed quality standards and within the resource and income base available, to support the Trust's development as a clinically led organisation

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes

We are one of the largest NHS organisations in England, employing more than 12,000 staff

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description. 

Person specification

Experience

Essential criteria
  • Evidence of managing clinical services
  • NHS budget management experience
  • Project or Change management
  • Significant proven experience of NHS waiting list management
  • Significant proven experience of administration management
  • Significant proven experience of customer care
  • Significant proven experience of working with mutli-disciplinary team
  • Significant proven experience of portal user
  • Experience of leading on projects involving multidisciplinary staff in order to improve service delivery / performance

Qualifications

Essential criteria
  • Educated to degree level of equivalent demonstrable experience
  • Post graduate diploma in Management or equivalent experience
  • Knowledge and skills to Masters level through relevant experience or qualification
Desirable criteria
  • Health service management qualification or equivalent experience.

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Katie King
Job title
Operational Lead CDC, Assistant General Manager
Email address
[email protected]
Telephone number
07549420032

If you have problems applying, contact

Address
Colchester General Hospital
Telephone
07789651269
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