Job overview

An exciting opportunity have arisen for ambitious, experienced and talented Assistant Service Manager to join the Medicine Division within Mid and South Essex University Hospitals Group.

The Assistant Service Manager will be responsible for operational and planning issues  and will work closely with the Service Unit Managers, General Manager, Deputy Director of Operations, Deputy Director of Nursing, Lead Clinicians and Matrons to identify and implement solutions.

This will be a demanding role with influence and impact across the site and will require good stakeholder engagement skills via clear communications and a visible approach.

You will need to be a supportive, empowering and engaging line manager able to lead with care to fully engage the team, praising when deserved, but also able to hold to account where appropriate.  Although this will be a busy portfolio it will be a great opportunity to develop a broad spectrum of skills with the full support of an experienced, well-established leadership team.

Main duties of the job

As the Assistant Service Manager you will:

• Provide business planning support to the team.
• Provide high quality project, service, initiative and administrative support including information and analysis.
• Undertake reporting and analysis of complex information.
• Responsible for maintaining key performance standards such as 18 week RTT and  cancer PTL's.
• Responsible for initiating and coordinating complaint responses.
• Support medical staffing rotas are running effectively
• Responsible for financial monitoring.
• Have specific responsibility for the service improvement Agenda undertaking capacity and demand analysis of services to support delivery of 18 week RTT waiting time standards.
• Development of Divisional teams, both clinical and non-clinical, who lead the patient journey improving processes and patient experience as required.

Working for our organisation

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people. 

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers. 

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.