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Job summary

Main area
Appointments Clerk
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
374-LC3225-A
Employer
East Sussex Healthcare NHS Trust
Employer type
NHS
Site
Conquest
Town
Conquest
Salary
£24,169 per annum, pro rata
Salary period
Yearly
Closing
01/05/2025 23:59

Employer heading

East Sussex Healthcare NHS Trust logo

Appointments Clerk (Outpatients Booking Team)

NHS AfC: Band 2

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area. 


We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex. 


Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes. 


The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. 

 

Job overview

We are currently recruiting to our Outpatient Departments at ESHT, the post is for a  Appointment Clerk for 37.5 hours per week.   The successful applicant will be based at Conquest Hospital 

The Outpatient Booking department is a fast responsive department, the successful candidate will need to be able to demonstrate good written and verbal communication skills.

The ideal candidate will have excellent communication skills, IT knowledge, an ability to work on their own initiative and as part of a team working to strict deadlines. 

Main duties of the job

The trust is committed to supporting and developing their staff through apprenticeship programmes. If you do not have an NVQ you will be required to undertake a qualification as part of the apprenticeship scheme. The apprenticeship linked to the role is diploma in Business Administration level 2/3.

 Hours can be discussed at interview and will include some Saturday working days on a rota basis 

 

 

Working for our organisation

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

 

 

 

Detailed job description and main responsibilities

Please refer to the job description attached.

 

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria
  • GCSE or equivalent in English and Maths
  • Ability to undertake additional training on departmental IT and manual systems
  • Computer literate

Experience

Essential criteria
  • Previous admin and clerical experience in a busy office environment or similar skills
Desirable criteria
  • Experience and understanding of a Patient Administration System (PAS)
  • Customer care skills and experience, preferably within a healthcare environment

Skills / Knowledge / Abilities

Essential criteria
  • Knowledge of IT systems.
Desirable criteria
  • An awareness of Government Access Targets.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Care quality commission - GoodNational Preceptorship for Nursing Quality MarkSilver Award 2024 - Wellbeing at Work - East Sussex

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Mohammed
Job title
Outpatient Booking Manager
Email address
[email protected]
Telephone number
0300 131 4500
Additional information

Contact telephone number extension: 774165

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