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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
Part time - Position 1 = Mondays ,Tuesdays 08:00-14:00 and Sunday 13:00-17:00 Position 2 = Wednesday ,Thursday, Friday 14:00-20:00 and Saturday 13:00-17:00
Job ref
279-7030465-APR25
Employer
279 University Hospitals Sussex NHS Foundation Trust
Employer type
NHS
Site
St Richards
Town
Chichester
Salary
£24,169 per annum pro rata
Salary period
Yearly
Closing
15/04/2025 23:59

Employer heading

279 University Hospitals Sussex NHS Foundation Trust logo

Main Receptionist

Band 2

 About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

 Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First .  In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme  for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. 

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex. 

 

Job overview

To provide and efficient and professional reception service following departmental and Trust policies and procedures

  • To be familiar with and to comply with the Trust's policies and procedures, which are available via line managers in each department and on the Trust intranet. Failure to adhere to this instruction will be regarded as serious misconduct and may lead to disciplinary action.
  • Be aware of and adhere to the Trust’s infection control policy. Infection control is everyone's business and it is important that all members of clinical and non clinical staff observe good infection control practice at all times. Failure to adhere to this instruction will be regarded as serious misconduct and may lead to disciplinary action.



Main duties of the job

An opportunity has arisen for a main receptionist at St Richards Hospital.

To maintain an efficient reception service to visitors, patients and staff.

To answer telephone enquiries regarding patients location in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently

Direct patients and visitors to Wards and Departments

To carry out any other duties that may be required of the post in order for the Main Reception Services to be carried out properly and effectively

Main reception is open Monday - Friday 08:00 - 20:00 and Saturday and Sunday 09:00 - 17:00

There are two positions available

Position 1 is 16 hours a week, Monday, Tuesday 08:00-14:00 and Saturday 13:00-17:00

Position 2  is 22 hours a week, Wednesday, Thursday , Friday 14:00-20:00 and Sunday 13:00-17:00

All applicants must be able to work all the required position shifts. Please indicated on your application which position number would be of interest.

Flexibility to cover other shifts would be desirable.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.


We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.


As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.


We look forward to receiving your application and the start of your journey with UHSussex.

Candidate information pack - University Hospitals Sussex NHS Foundation Trust

Detailed job description and main responsibilities

Staff are expected to demonstrate appropriate behaviours and attitudes that contribute to an organisational culture where patients are at the heart of everything we do. This means being:

 

  • Kind
  • Friendly
  • Respectful
  • Professional
  • Compassionate
  • A Team

Person specification

essential criteria

Essential criteria
  • Good standard of English GSCE preferable
  • Good communication skills
  • IT - Computer skills
Desirable criteria
  • Experience of working at St Richards Hospital and the layout of the site

Skills and ED&I

Essential criteria
  • Evidence of having championed diversity in previous roles (as appropriate to role).
  • Evidence of having undertaken own development to improve understanding of equalities issues

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardDisability confident employerStep into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Munt
Job title
Support Services Manager
Email address
[email protected]
Telephone number
01903 825007
Additional information

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