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Job summary

Main area
Management
Grade
Band 8b
Contract
Permanent
Hours
Full time
Job ref
150-GM1613-UPC
Employer
Sussex Community NHS Foundation Trust
Employer type
NHS
Site
Base can be negotiated across SCFT sites, regular travel is required across SCFT Intermediate Care Units
Town
Brighton
Salary
£62,215 - £72,293 Per annum/pro-rata
Salary period
Yearly
Closing
10/04/2025 23:59

Employer heading

Sussex Community NHS Foundation Trust logo

Operational Head of Service - Intermediate Care Units

Band 8b

Job overview

Are you a dynamic and compassionate leader looking to drive operational excellence and high-quality patient care?

We are seeking an Operational Head of Service to provide strategic and operational leadership across our Intermediate Care Units within our  Unplanned Care Division. You will work alongside clinical Heads of Service to ensure the consistent delivery of safe, high-quality, and patient-centred care.

 

Main duties of the job

As Operational Head of Service, you will:
- Provide visible and accessible leadership, supporting teams to deliver responsive, high-quality services.
- Ensure performance targets are met through effective monitoring, analysis, and improvement planning.
- Promote a culture of continuous learning, innovation, and collaboration across teams.
- Lead on staff development, workforce planning, and retention initiatives, ensuring a motivated and skilled workforce.
- Oversee financial and resource management, ensuring efficiency and value for money.
- Engage with key stakeholders, including Integrated Care Boards (ICBs), Local Authorities, and other healthcare partners, to drive service improvements.

Working for our organisation

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?
•    Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
•    Varied environments: community hospitals, patients’ homes, and bases across Sussex
•    Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
•    Excellent training, development, and research opportunities
•    Cost-effective workplace nurseries in Crawley, Hove, and Brighton
•    Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
•    Level 3 Disability Confident Leader and Veteran Aware Trust
•    Beautiful Sussex location near the South Downs and coast

Our valuesCompassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received. 

Detailed job description and main responsibilities

This is an exciting opportunity to influence service development, workforce planning, and quality improvement while ensuring services are well-led and financially sustainable.

Please see attached.

Person specification

Qualifications

Essential criteria
  • Bachelor degree in Health Social Care or related area of study / or relevant experience
  • Postgraduate qualification in management or equivalent level of knowledge acquired through experience
  • Evidence of continuous professional/leadership/management development

Experience

Essential criteria
  • Substantial experience in a leadership role including contributing to operational management of services
  • Experience in management of health services
  • Experience of monitoring, analysing and assessing clinical operational performance across multiple services.
  • Experience of managing performance across multiple services, including the drafting, implementation and monitoring of remedial action plans.
  • Experience of managing budgets across multiple services and working in liaison with management accountants to establish underlying causes of budget variation.
  • Significant experience of staff management, including recruitment and retention of staff, performance management, and managing sickness absence, and misconduct.
  • Experience of business and operational planning across multiple teams.

Skills and Knowledge

Essential criteria
  • Advanced knowledge of clinical operational processes, including budget management, target setting, and action planning and performance management.
  • Knowledge of clinical and operational governance and its application to services.
  • Able to agree clear performance goals and quality indicators for services, supporting individuals and teams to take responsibility for results and providing balanced feedback
  • Ability to deal with competing demands, priorities and deadlines whilst managing operational imperatives and frequent interruptions.
  • Word-processing and keyboard skills and ability to use Microsoft Office packages including Word, PowerPoint and Excel.
  • Ability to identify, assess and manage Clinical and Operational Risks
  • Excellent time management, prioritisation and organisational skills and ability to manage and deliver to agreed deadlines.

Other

Essential criteria
  • Ability to travel to meet the requirements of the job

Employer certification / accreditation badges

We are a Living Wage EmployerCommitted to being an Inclusive EmployerVeteran AwareApprenticeships logoNo smoking policyDisability confident leaderMindful employer.  Being positive about mental health.Armed Forces Covenant Bronze Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise Murphy
Job title
Deputy Operational Divisional Director- UPC
Email address
[email protected]
Telephone number
07771638454
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