Job summary
- Main area
- ICT
- Grade
- DSFS Band B
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 166-DSFS-7061628
- Employer
- Derbyshire Support Facilities Services
- Employer type
- NHS
- Site
- DSFS ICT, Chesterfield Royal Hospital
- Town
- Chesterfield Derbyshire
- Salary
- £23,254 - £24,855 per annum
- Salary period
- Yearly
- Closing
- 13/04/2025 23:59
- Interview date
- 23/04/2025
Employer heading
ICT Support Assistant
DSFS Band B
Job overview
DSFS Ltd are looking to recruit the right candidate into the role of ICT Support Assistant who will be based within the ICT team at the Chesterfield Royal Hospital and offsite at DSFS Office based at Holmewood Derbyshire, driving licence and transport is essential
As an ICT Support Assistant you are to act as the first point of contact for the ICT Support Services and be responsible for logging service requests received either in person or via telephone and electronic means. Where possible, provide first time fixes and resolutions to problems and where this is not achievable ensure that these are directed to the appropriate teams and resources to ensure prompt attention.
Interview Date : 24/3/2024
Main duties of the job
Main Duties:
To be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5: 30 pm.
To ensure that all calls received are properly documented in the Service Desk management system(s).
To prioritise and escalate jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.
To provide excellent customer care when dealing with users / customers both face to face and via telephone or electronic means.
Ensure that users / customers are updated on the progress of their logged call on demand and proactively.
Working for our organisation
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just under 1000 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the ‘Chesterfield Royal family’, DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Detailed job description and main responsibilities
For details of this exciting role, please see the attached Job Description and Person Specification.
Person specification
Qualifications and Training
Essential criteria
- • 4 GCSE’s or equivalent at Grade C or above.
- • Recognised ICT Qualification
Desirable criteria
- • GCSE English & Maths at Grade C or above (or equivalent)
- • ECDL
- • ITIL Foundation Certificate
Experience
Essential criteria
- • Experience of providing first line ICT support
- • Experience of using helpdesk / service desk software
- • Previously worked in a role providing high levels of customer service
Desirable criteria
- • Previous experience in an healthcare IT environment
Skills and Knowledge
Essential criteria
- • Effective verbal communication at all levels
- • Good telephone manner
- • Microsoft Windows and Office
- • E-mail and Internet
- • Proficient keyboard entry
- • Ability to prioritise workload
- • Installation experience of PC’s / Printer etc.
Desirable criteria
- • User administration using Microsoft Active Directory
- • Use of Remote Control Software (such as VNC or equivalent)
Personal Attributes
Essential criteria
- • Pleasant and courteous manner
- • Smart Appearance
- • Able to work as part of a team
- • Ability to prioritise workload
Desirable criteria
- • Motivation to develop / progress within the IT industry
- • Driving licence and willingness to use own transport
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rob Williams
- Job title
- ICT End User Services Lead
- Email address
- [email protected]
- Telephone number
- 01246 516622
- Additional information
ICT & Digital Service Desk ( 01246 51(2646)
E-mail * [email protected]
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