Job summary
- Main area
- IT
- Grade
- Band 8c
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC030-0225-CVL
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Ty Glan Yr Afon
- Town
- Cardiff
- Salary
- £75,405 - £86,885 per annum
- Salary period
- Yearly
- Closing
- 25/03/2025 23:59
Employer heading
Head of Enterprise Monitoring
Band 8c
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
Are you seeking a technical leadership position within a large organisation that provides critical healthcare IT services to over 100,000 individuals? If so, we are interested in hearing from you.
This is a unique opportunity to join a senior leadership team within a multi award-winning organisation that delivers vital digital services to frontline healthcare providers across NHS Wales. We are searching for an outstanding, experienced candidate to lead our Enterprise Monitoring Team and platforms. This is an excellent time to become part of DHCW as we undertake two significant technical transformation programmes – a cloud transition programme and a move towards a product/platform-based delivery approach.
DHCW currently employs several traditional infrastructure and application monitoring products, and we aim to evolve our monitoring service into an enterprise-wide observability capability, providing platforms that enable our teams to monitor their own products. You will play a central role in maintaining the integrity, performance, and security of our digital systems.
Delivering this change will require strong technical, people, and organisational leadership skills. The role demands a proactive and passionate individual capable of working autonomously in a complex environment and highly focused on achieving results.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
As Head of Enterprise Monitoring you will:
• Oversee the design, implementation, and maintenance of monitoring solutions across the organisation's products, services and infrastructure, including networks, servers, applications, and cloud services.
• Develop and implement a comprehensive enterprise monitoring strategy aligned with the organisation’s vision and missions.
• Have a strategic mindset to ensure the seamless monitoring of extensive digital services and underpinning infrastructure, to deliver optimal performance, availability, and reliability.
• Develop the business case and work with product and platform teams to develop and implement an Enterprise Operations Centre which would use the tooling to monitor systems, identify issues and proactively take action to improve performance and availability.
• Ensure all tools are fit for purpose, meet business requirements, and are effectively integrated to provide real-time insights to the end-user experience.
• Provide technical leadership to optimise the performance of IT infrastructure
• Own the operational relationship with suppliers, ensuring services and products are aligned to industry best practice and regulatory and contractual requirements.
• Work on high-profile systems and solutions delivered at the National scale, in line with the organisation’s commitment to agile delivery practices and a product-based approach.
Working for our organisation
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Detailed job description and main responsibilities
You will:
• Line-manage geographically dispersed senior and specialist teams within the Directorate and deputise for Chief Cloud Officer when required.
• Have responsibility for long term workforce planning, including succession, development and training of staff, to support the long term technical and knowledge-based objectives of the organization within the continuous improvement agenda.
• Support the Operations Directorate to work with openness and transparency, developing effective strategic partnerships, networks, and forums to enable successful collaborative working ensuring that we advance our business objectives.
• Work in partnership with a range of stakeholders is essential to ensuring we understand, listen, and respond to needs. We work in collaboration with health boards and trusts, public bodies, Welsh Government, social care and community services, academia, industry, and the public.
• Work closely with other teams, directorates and the wider NHS family to provide dashboard and data to deliver optimal services.
• Participate in an on-call 24x7 management rota
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications and/or Knowledge
Essential criteria
- • Master’s degree in an associated professional field (or equivalent qualification / experience).
- • Further evidence of relevant higher-level education and/or training.
- • Knowledge gained through practical experience of working at this level, across the range of work procedures and practices.
- • Evidence of continuous professional development.
Desirable criteria
- • Theoretical and specialist knowledge gained via relevant certification such as: o CMI Level 5 Diploma in Management and Leadership o ILM Level 5 Leadership and Management (Middle Manager) o ITIL 4 Leader Digital and IT Strategy (ITIL 4 Strategic Leader Module) o ITIL 4 Strategic Leader o ITIL 3 Managing Across the Lifecycle o ITIL 3 Expert
Experience
Essential criteria
- • Expert in implementing comprehensive monitoring solutions in large scale complex environments, which include developing custom monitoring solutions as required to provide accurate representation of end-user experience.
- • In-depth experience and knowledge of enterprise monitoring tools and platforms, such as SolarWinds, Dynatrace, Nagios, Splunk, Microsoft System Centre and others. Strong understanding of IT infrastructure, cloud services, application performance monitoring, and network monitoring.
- • Considerable experience in implementing and/or managing an Enterprise Operations Centre.
- • Proficient in the IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation’s technical platforms and those that interface to them through the specialism, including those in closely related organisations
- • Proficient in identifying, agreeing and monitoring objectives and deliverables with individuals. Identifying under-performance issues against agreed quality standards and performance criteria and identifying gaps in capability and causes.
Skills and Attributes
Essential criteria
- • Leadership skills to clearly articulate goals and objectives and to motivate and lead others towards their achievement.
- • Interacting with people skills to establish relationships, contribute to an open culture and maintain contacts with people from a variety of backgrounds and disciplines.
Desirable criteria
- • Welsh language skills are desirable at levels 1 or above in understanding, speaking, reading and writing in Welsh
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Carwyn Lloyd-Jones
- Job title
- Director of ICT
- Email address
- [email protected]
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