Job summary
- Main area
- Division of Medicine
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (On call management cover as per rota.)
- Job ref
- 407-MLTC-6969679
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Manor Hosppital
- Town
- Walsall
- Salary
- £53,755 - £60,504 Band 8a
- Salary period
- Yearly
- Closing
- 21/04/2025 23:59
Employer heading
Care Group Manager – Division of Medicine
NHS AfC: Band 8a
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
An exciting opportunity to join the Operational Management team within the Division of Medicine at Walsall Healthcare Trust .
The post of Care Group Manager is a crucial leadership role within the Trust. The Care Group Manager providers operational leadership to the Care Group, with the support of Director of Operations, Divisional Director, Clinical Directors, and Matrons. The post-holder will both be accountable for services within their Care Group and play an active role in Divisional decision-making. Candidates will need to show professional leadership, strategic knowledge and experience; they will need to foster a culture which values continuing professional development and strives for excellence in the delivery of patient care. They must actively lead by example, in line with the Trust’s values of Respect, Compassion, Professionalism and Teamwork, and must be able to demonstrate real ambition for the services, staff and people of Walsall.
Main duties of the job
The Care Group Manager for Division of Medicine will be responsible for the day-to-day operational management. The post holder will assist the Director of Operations, Deputy Director of Operations, Divisional Director, Clinical Director and Divisional Director of Nursing and Matrons in ensuring that the Care Group & Division delivers its financial, activity, patient experience and clinical & quality targets.
Working for our organisation
The Trust has recently opened a state-of-the-art new Critical Care Unit, Emergency Department and completed ward refurbishments. The Trust has made significant investment in the divisions services.
The Trust has formed a strategic group partnership with The Royal Wolverhampton NHS Trust and enjoys a shared Chair, Chief Executive Officer and other senior leadership roles. The Trust is committed to working in partnership with The Royal Wolverhampton NHS Trust and other organisations in the Black Country Integrated Care System to collaborate for the benefit of the patients that we serve, and for our staff.
Detailed job description and main responsibilities
Operational planning and scheduling - the post holder will :-
Ensure processes are in place to meet quality standards and indicators
§ Be responsible for safe and effective delivery of clinical services within the Care Group
Ensure systems are in place to provide relevant information to improve clinical pathways.
Work closely in partnership with Adult Community Services, GPs and social care to ensure patients receive the most appropriate care in the most appropriate care setting
§ Be responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.
§ Undertake with the Divisional Director of Operations to develop and implement business & strategic plans
§ Be responsible with Clinical Director for capacity planning and negotiation/ successful delivery of the Care Group’s performance standards.
§ Ensure business cases are produced for service developments taking account of: activity; income projections; appropriate service models
§ Support the Clinical Director in making decisions on medical cover for the Care Group
§ Be responsible for developing and leading Improvement Programmes within the Care Group and also across the Division as required
§ Deputise for Divisional Director of Operations as required.
§ Be responsible for the development and implementation of service/Divisional policies.
§ Be accountable for ensuring patient flows are appropriate and in collaboration with site management that capacity is maximised safely and effectively.
Establish and monitor the agreed range of professional standards and performance targets for supporting departments and clinical specialities
Provide management support to the wards within the Care Group and assist them in improving patient flow through effective ward processes
Elective Access
The post holder will
Be the lead for Elective Access within the Division
Coordinate the Care Group and Support Managers in the delivery of their elective access services & requirement.
Ensure that each specialty undertakes regular capacity & demand analysis using accredited tools
Coordinate within the Division, the management of RTT, cancer waits, diagnostic waits, waiting list management and validation
Represent the Division at the multi-agency Elective Access Performance Group (EAPG)
Support the development and implementation within the Division of developments such as the electronic referral system and partial booking
Work to improve the utilisation of elective access sessions.
Management of staff - The post holder will:
§ Provide direct line management to the Care Group’s personnel (other than nursing and medical staff)
§ Work with the Divisional Director of Operations and other Care Group Managers to develop a work force plan for the Division consistent with the Trust’s overall Work Force Plan.
§ Ensure all staff in the Division are managed in accordance with Trust HR policies and procedures including recruitment and selection, performance management, appraisal and personal development.
§ Maintain a culture that engages and involves staff in decisions on how services are provided and how quality and access targets are delivered.
§ Undertake appraisals effectively and in a timely manner, ensuring the employee has a personal development plan and any training needs identified.
§ Engage with patients and carers, ensuring the services provided are of a high quality and has the patient at the center of its design and delivery.
Performance management
The post holder will:
§ Be accountable to the Clinical Director and Care Group matron, for the Care Group’s performance against plan.
§ Be responsible for ensuring that the Trust’s objectives and core deliverables, dependent upon this service, are delivered. This will require the implementation/maintenance of a performance management system aligned to the Trust’s Performance Management Framework to ensure that all staff are aware of their role in the delivery of the Trust’s objectives and core deliverables.
§ Work in conjunction with the Divisional Director of Operations to introduce systems that ensure collection & analysis of data for continuous performance measurement of services across the Division.
§ Highlight and report any areas of over / under performance and take corrective action as appropriate.
§ Be responsible for dealing with complaints from patients and other users of the services of the Care Group ensuring appropriate action is taken.
§ Instigate and use audit to monitor and improve services
§ Work with the Clinical Director and Care Group matron to ensure rotas and on call arrangements are in place to manage the Care group services 24 hours a day/365 day a year.
§ Work with the Care Group and Divisional management teams to ensure that governance arrangements are upheld and that a focus on quality is maintained.
§ Implement robust systems of governance and assurance which are widely understood across area of responsibility to include: emergency preparedness, safety, effectiveness, patient experience, diversity, infection prevention, and control and health and safety, safeguarding and others as determined by the Trust.
§ Implement monitoring arrangements to provide assurance to the Division with all relevant regulations and governance arrangements.
further information around leadership and financial management can be found on the Job Description.
Person specification
Qualifications
Essential criteria
- Formal education to first degree level or equivalent ability or working towards or experience at NHS operational management, including senior level experience or equivalent management experience
- Post graduate training in Business or NHS Management in progress or completed
- Evidence of continuous professional development
Experience
Essential criteria
- 5 years in a senior clinical/managerial position (at least 3 years at band7)
- Experience of leading and managing a team including managing conflict.
- Experience of research/audit and bench marking utilising the results to improve the quality of care
- Management of clinical incidents and complaints
- Experience in identifying education and training needs of staff supporting them in their professional development
- Experience in the management of a wide range of HR issues and financial resources
- Demonstrates a firm understanding of the patient experience agenda, including evidence of utilizing a variety of data to positively improve their experience.
- Experience in the management of elective access waiting list and processes
Skills
Essential criteria
- Evidence of operational management expertise within hospital-based specialties.
- Significant experience of successful change management and service redesign
- Experience in managing budgets for specialties.
- Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
- Excellent written and verbal communication skills with well-developed analytical skills with ability to present information, concisely and in a variety of formats for executive meetings, clearly articulating the impact on patient experience.
- Clear and demonstrable understanding of the performance management agenda for the speciality.
- Full understanding of the speciality monitoring frameworks and the organisation’s reporting obligations and their contribution to ensuring the organisation meets them
- Evidence of experience of clinical governance, risk management and service improvement.
- Experience of contributing to and assessing/implementing cost improvement programmes.
- Evidence of initiating purposeful action and persistence in achieving speciality objectives
- Ability to negotiate effectively and problem solve to effect change
- Has an overview of the and an understanding of the clinical disciplines and their specific code of conduct within the speciality in order that there is an understanding of what is required to be in place for the safe and effective delivery of services.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rabeena Narwain
- Job title
- Deputy Director of Operations (Specialties)
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
ext 2498
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